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Topic: What Happens if a Book is Lost in the mail then recieved

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Subject: What Happens if a Book is Lost in the mail then recieved
Date Posted: 3/29/2011 5:57 PM ET
Member Since: 10/28/2008
Posts: 3,529
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I had a wish list book being sent to me that went lost in the mail ( it was mailed on 2-24).  My request went to the next personand the book was mailed today.  What happens if I get the first book in the mail??



Last Edited on: 3/29/11 5:58 PM ET - Total times edited: 1
Date Posted: 3/29/2011 6:11 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If it was mailed on time then you need to mark it received. PBS suggests you wait 2 wks before reordering a book that has gone lost, which means for a WL book, putting it on hold.  Or risk getting 2 copies and paying 2 credits.  If the book was mailed really late then you do not have to mark it received. I think in  the help docs it says if it was mailed a week before it was supposed ot go lost then  you don't have to mark it received. 

All this is in the help docs if you look.

Date Posted: 3/29/2011 6:20 PM ET
Member Since: 10/28/2008
Posts: 3,529
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Mary,

 

 The book was on auto so when the first went lost, the second one came to me automatically. So I will have  2 of the same book  LOL

Date Posted: 3/30/2011 2:05 AM ET
Member Since: 7/19/2008
Posts: 15,471
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If the book was mailed late, then you do not have to mark the first copy as received.  You must mark the second copy received when it arrives.  If it was mailed on time, you should mark it received.  The system is suppose to put the second copy on hold.  That apparently did not work.

From help:

  • There is an exception for late-mailed books:
    • If a book was mailed more than 2 weeks late without notice to you about late mailing before it was mailed and
    • was already declared Lost at PBS before it arrives, and
    • you re-requested the book after it was declared "lost in the mail"  and
    • you end up with 2 copies, THEN
    • you do not have to mark the late-mailed-without-notice copy received.
      • Note: the late mailing must be confirmed- either the sender has told you this or the postmark on the package confirms it.  Sometimes Media Mail takes a long time, so a late-arriving book cannot be presumed to have been mailed late.
    • The rules governing late-mailing are:
      • If a sender wants to mail a book that has been declared Lost at PBS already she needs to contact you with a Personal Message asking you to confirm that you still want the book from her, and
      • You would need to have confirmed that you still wanted her copy of the book in a Personal Message in reply to hers before she mailed it.
    • The bottom line: If a sender sends a book late without getting confirmation from you that you have not gotten or requested another copy in the meantime, and you end up with two copies of the book, the sender has made the mistake here.  In this case (and ONLY in this case) you are not obligated to mark the lost book received (nor are you obligated to return the extra copy).
Date Posted: 3/30/2011 7:49 AM ET
Member Since: 8/10/2005
Posts: 4,601
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Bertie, if the book went lost, then it is your responsibility to go into your wishlist and take the auto-request off so you DON'T get 2 copies. As others have said, this only applies if the first sender actually mailed the book late--provably either by admission from the sender or by a clear postmark or metered mail sticker.

If that sender mailed the book on time and it just took a long time to get to you, you are indeed stuck with 2 books and should go mark the first book received from the Transaction Archive. Since it seems it's a wishlisted book, you can of course just turn around re-post it.

Cheryl

Date Posted: 3/30/2011 12:42 PM ET
Member Since: 10/28/2008
Posts: 3,529
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I went in and marked it as received ,  I will wait until I get the 2nd copy before I post it.