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Topic: What happens when you report a bad swap?

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Subject: What happens when you report a bad swap?
Date Posted: 3/12/2008 11:29 AM ET
Member Since: 10/24/2007
Posts: 1,313
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I have 2 books I received in bad condition (from 2 seperate members).  I have PMed both explaining the problem and asked for my credit back - I even included photos with one.  One of them I haven't heard back from and the other I've gone round and round with and now she's no longer responding.  If I wait a week and report these members to R&R, is it really worth it?  What happens?  Do they get a black mark against their account?  Do I get my credit back?  I just wonder if it's worth the hassle.

Date Posted: 3/12/2008 11:40 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 5/17/10 9:39 PM ET - Total times edited: 1
Date Posted: 3/12/2008 11:41 AM ET
Member Since: 10/24/2007
Posts: 1,313
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Thanks Cindy.  I did all that already.  But in the help docs it says that if the member is unresponsive for a week, you should report it to R&R.  That's the step I'm curious about.

Date Posted: 3/12/2008 11:41 AM ET
Member Since: 8/23/2007
Posts: 26,510
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You should do it because this is how repeat bad swappers get booted from PBS.  You might not get your credit back.  Although sometimes a word from PBS might prompt this unless the person really believes they sent you a good book.  But it does help get rid of chronic offenders which helps us all in the end.

Date Posted: 3/12/2008 11:45 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 5/17/10 9:39 PM ET - Total times edited: 1
Date Posted: 3/12/2008 11:49 AM ET
Member Since: 5/29/2007
Posts: 13,347
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The one person who didn't respond should definintely be reported.  The other person did respond, but between you, you were unable to resolve the issue.  I doubt r&r would intervene there, but I would guess some action would be taken with the non-responder.  GL.

Date Posted: 3/12/2008 11:55 AM ET
Member Since: 7/7/2007
Posts: 4,815
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If you don't report them, they'll only go on and do the same to others, so please do report them so they get on R&R's radar.

Cheers,

Catt

Date Posted: 3/12/2008 11:57 AM ET
Member Since: 10/24/2007
Posts: 1,313
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Thanks all - the week isn't up yet, but I will definitely report them if I don't hear back between now and then.

Date Posted: 3/12/2008 1:22 PM ET
Member Since: 8/16/2007
Posts: 15,177
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Reporting someone for not responding to a PM that specifically asks for a response will earn them a double black mark against their account. Give them both time to respond, many people are not on-line all the time. As someone else mentioned, the one that you have been corresponding with, they most likely will not do anything about. They have to respond to you within a week and they did that. The fact that you have not come to an agreement so they quit responding seems to be a natural course of action on a swap that the two parties disagree on. That could be the end to a bad swap, the two parties just never agree on the issue. 

Date Posted: 3/12/2008 1:42 PM ET
Member Since: 1/15/2007
Posts: 119
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I received a heavily underlined and highlighted book, sent a pm to the sender pointing out that it was unpostable and specifically asked for my credit back.  After a week of no response from the sender, I sent an email to R&R about the transaction.  After a week or two I received a credit back from R&R.  I don't have any idea what happened on the sender's end, I never heard from her at all.

It definitely pays to specifically ask for action from a sender, and to contact R&R if there's no response.

Date Posted: 3/12/2008 7:13 PM ET
Member Since: 5/9/2006
Posts: 851
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I had this same problem recently. I received a wishlist book with heavy underlining and writing in at least 4 different colors. I marked it received with a problem, sent a PM to the sender explaining the problem and asking for my credit back and waited. I didn't hear back from the sender within a week, so I sent feedback to R+R explaining the situation and asking what the next step was. That was a week ago and I still haven't heard back from R+R. I've never had it take this long to get a response to feedback, so I'm starting to get worried. I really don't understand the procedure for "no response" senders. I figure I'll wait another week and then if I still haven't heard from R+R, I'll send feedback in again.

Date Posted: 3/12/2008 8:01 PM ET
Member Since: 1/25/2007
Posts: 6,567
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You know that just ticks me off. It takes a lot to make me mad, but when someone ignores someone like it is just down & out rude.

I hope you get your credit back.

Date Posted: 3/13/2008 9:16 AM ET
Member Since: 10/24/2007
Posts: 1,313
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Lauren -  I've sent feedback before (on other issues) and it took up to 2 weeks to get a response.  They always respond though, so I would just wait it out.  I hope they resolve it for you.

Good news on my end - the one I sent pics too refunded my credit.  I think I'm going to start doing that with every damaged book I receive.  Sometimes people need to see it to believe it, ya know?

PBSTeam - PaperBackSwap Team
Date Posted: 3/13/2008 1:23 PM ET
Member Since: 7/17/2005
Posts: 325
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There is now an option to give follow-up on problem swaps.  You can read about it in the Help Center under What's New > Follow-up on Problem Swaps, here.

Date Posted: 3/13/2008 1:53 PM ET
Member Since: 10/24/2007
Posts: 1,313
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Thank you Robert!  This is an awesome feature!

Date Posted: 3/13/2008 2:04 PM ET
Member Since: 1/2/2008
Posts: 7,199
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my question is why would you send it to someone when its highlited and wrote in ?? if i have writing on the inside front cover i am biting my nails on where to send it or not. I guess some forgot to read the postable rules ?

I have to say i sent out a book not to long ago and she pm'd saying that it was in bad shape - i was blown away - but what happend is i loaned it out and didn't check it when it came back - number one lesson for me - but, we worked out.

Date Posted: 3/13/2008 7:31 PM ET
Member Since: 10/26/2005
Posts: 438
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I just went to check out my transaction archive and that  new feature mentioned above by Robert  is available on older transactions too.  I've only received 3 problem books and the senders made good each time and I was able to record that.  Kind of a neat feature.  I had a couple received from me with a problem which I did refund a credit and I hope those will get marked accordingly. :-)

Neat feature!

Date Posted: 3/16/2008 3:41 PM ET
Member Since: 1/12/2007
Posts: 1,305
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There are people who think rules and laws never apply to them, only others and it's in everything in life. It's getting very frustrating. I'd be curious as to how many RWP they're getting since there is now a new option. Seems to me it has to be a lot from what I am reading.