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Topic: "What do I do? What do I do? My Library book's 42 years overdue!"

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Subject: "What do I do? What do I do? My Library book's 42 years overdue!"
Date Posted: 7/26/2008 1:35 PM ET
Member Since: 2/16/2008
Posts: 26
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I have two questions:

1.  Is it possible to see Club Communications that are over 30 days old?

2. I sent out a book that I recently noticed was marked lost.  I sent the requestor a PM to find out if it actually was lost about a week ago, but afterward realized that her account is on hold.  The transaction details say that I mailed the book on May 13th, so it's been quite a while.  I'm a diligent wrapper and don't hand address, so as far as that goes, I'm confident (hopeful) that it arrived and just hasn't been marked as such because she isn't home.  But in the transaction details, it also says "Date Cancelled 6/8/08 3:05 am."  Does this mean that she cancelled the request, or is this just the language the site uses when a book goes lost?

And I guess I'd like advice about how to proceed.  As far as I know, she never contacted me about it being lost.  I haven't gotten any PM's from her, although it's possible that I missed something that came through Club Communications.  How long do I wait for her account to become active again?  I know it's only been a week since I sent her a note, but it's closing in on two months since the book went missing.  I'm  assuming that if the book did arrive while she's been gone, it would have probably been before it officially went lost, which would mean her account's been on hold for a long time. 

And then, out of curiosity, is there ever a situation where PBS itself would grant a credit to a member to resolve a problem?  Not that I anticipate being in such a situation myself!!!

I guess that's more like four questions.  Thanks in advance!

Cas

Date Posted: 7/26/2008 3:17 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If an account appears inactive they will usually mark a book as being received automatically.  I'm not sure what they'll do if the account is on hold.  PBS usually doesn't get involved in bad transactions unless it get's really ugly. It's also possible that the book didn't arrive before she went on vacation.  I had one almost go lost because the recipient was in India.  The book took quite a while to get to her and so she had already left.  Luckily she had computer access and someone getting her mail. 

You could try contacting PBS and see if they can send her an email to mark it received but I don't think there's much they can do unless she has several transactions go lost.  In that case they might mark them all received. 

Date Posted: 7/26/2008 5:06 PM ET
Member Since: 10/23/2005
Posts: 7,719
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Hi Cas,

There is no way to see Club Communications older than 30 days on the site. The only way to see old emails from PBS would be if you saved them on your email page.

You can see if this order was indeed canceled before you mailed it by checking on your Transaction Archive. Does the blue square, to the right of the book,  have a Red X, or a Black ? in it. If there is a ? it is lost in the mail, if the transaction has a red X in it, then the book was canceled. If you hover your cursor over the blue square, more information will pop up.

Usually with lost books going to inactive members, if the other member doesnt log in to the site in a months time, the system will mark the book received. But if the order was cancelled, it will not.

Cheryl

Date Posted: 7/26/2008 11:12 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 1/21/09 9:50 AM ET - Total times edited: 4
Date Posted: 7/27/2008 3:50 AM ET
Member Since: 8/26/2006
Posts: 9,336
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If you send someone a PM about a transaction, and you ask for a response, you should hear back within a week.  If there's no response within a week, the PBS Team invites you to let them know, using the blue "contact us" link at the bottom of any page,

Date Posted: 7/27/2008 10:12 PM ET
Member Since: 2/16/2008
Posts: 26
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Thank you all for the very clear and thorough answers!  PBS's help documents are great, but it's nice to be able to ask other users more specific questions.  I appreciate your taking the time to answer (and for the work you do with book data, tour guiding, cover images,etc)!  Now that I've got my answers I feel more patient and so I'll just wait and see what happens.

Thanks,

Cas