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Topic: What percent of your requested books are RWAP?

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Subject: What percent of your requested books are RWAP?
Date Posted: 11/10/2012 8:44 AM ET
Member Since: 4/16/2009
Posts: 53
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Seems like I'm having a lot.  And, way too many of them argue the condition. 

Yesterday I had a real jerk ...insisted the cover tear she repaired was less than 1" & I must have torn it more & repaired before taking pic.  It was an easy 2".   This from the same person who whose post office paid strip is dated 6 days after they said they shipped.   

btw:  I calculated & I've had problems with 4% of my requests.  22 out of 525 approx.  Is that a lot, and do you sometimes just let them go without reporting?

Date Posted: 11/10/2012 9:21 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you revese it than it's a 96% success rate which seems pretty good.  Plus I bet most of those books were still readable so you can at least read them.  Also I bet you got at least some of your credits back so you aren't really out anything on those.

I've had maybe 15 or 20 rwp out of around  800. I don't RWP books that are borderline or where it's something that could have been easily missed. If it's obviously unpostable than I RWP. None of were so bad that I couldn't still read them at least and I got my credit back on all but a couple.

Last Edited on: 11/10/12 9:24 AM ET - Total times edited: 2
Cathy A. (Cathy) - ,
Date Posted: 11/10/2012 9:26 AM ET
Member Since: 12/27/2005
Posts: 4,150
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I think it depends on what you order. Most of the books I get come through my wish list, and they're primarily new releases, so I'm usually one of the first 5 people to read the books I get here. Sometimes I find a new-to-me author, and come here to collect the back list. Those tend to be older books.

My incoming stats:

817 good trans

1 USPS damaged

3 sender damaged

7 lost in mail

47 canceled by sender (no response, or "don't have the book any more" or something like that)


Date Posted: 11/10/2012 6:29 PM ET
Member Since: 5/25/2010
Posts: 262
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My stats for books received aren't as good as that. I have 14 RWAPs out of 189 transactions — and I'm not that picky, I promise! Once I got a book in four pieces - others have been water damaged — one was destroyed by postal equipment — but most of them have writing in them. I get this because I order lots of textbook-type books. I've also had 3 incoming books lost in the mail.

I used to not even mark the RWAP, so really the statistics are worse than they appear. One book I got was hardly usable—writing on every page, all the exercises in the book completed — and I still didn't RWAP it. I've only requested a credit back once or twice.

Still worth it, though — I've gotten some gems!

Date Posted: 11/10/2012 8:11 PM ET
Member Since: 1/30/2009
Posts: 5,696
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My RWAP/damaged by sender rate is <4%. Out of 465 books. Not bad.

Date Posted: 11/11/2012 12:07 AM ET
Member Since: 12/28/2006
Posts: 14,177
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22 RWAP out of 850ish.  The percentage is much higher in the classics (or other classroom usage) than any other genre I read.

Date Posted: 11/11/2012 1:12 PM ET
Member Since: 12/18/2005
Posts: 1,807
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Out of 400+ received, I think I've had only 3 unpostables - one just last week!

Date Posted: 11/11/2012 3:51 PM ET
Member Since: 4/25/2007
Posts: 11,697
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I've received 328 books via PBS, well, lots more if you count game books.  I know at least 1 was unpostable but that's all that comes to mind.  I think the other book I RWAP was just for an incorrect ISBN but the book condition itself was fine.

zeke68 -
Date Posted: 11/11/2012 6:35 PM ET
Member Since: 10/30/2008
Posts: 2,810
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289 books received, and only one RWAP, which was the wrong book sent.  There was one with a few water damaged pages, but I didn't notice until a few months after the transaction.

314 mailed and no RWAP against me.


Date Posted: 11/12/2012 12:41 PM ET
Member Since: 1/23/2010
Posts: 2,422
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Before I put in my RC 4 out of 10 books received were unpostable. I think it was new members who hadn't discovered the help pages.

Covers with 3" tears. Ink scribbles on story pages. Hi-lighted passages (and no approval to send) Seperated bindings. 

Since putting in the RC over a year ago, I have only recieved one unpostable. Multiple pages torn more than 1", She probably eye-balled it and said "That's under an inch". I however was mad and got out the ruler. They were 1 1/8".  Close enough to the guidelines I didn't want to kick up a fuss.

Some of my WL are declined, it may take a lttle longer to recieve some of my books. But as long as I'm not recieving a pile of unpostables I'm happy

Date Posted: 11/12/2012 2:04 PM ET
Member Since: 8/26/2006
Posts: 9,354
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I don't think I've rwapped anything in the last 2 or 3 years.  I've been receiving a run of new or like-new books.  Guess I'm the other side of Penny's coin right now.

Date Posted: 11/12/2012 4:28 PM ET
Member Since: 8/10/2005
Posts: 4,602
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Over the past 7+ years I have received 1706 books...2 were RWAPed for unpostability (condition of book) and 2 were RWAPed for being the wrong book. (I had requested a hardcover with a specific ISBN and got a paperback copy with a totally different ISBN of the title.) Also had 4 that were damaged by USPS, and two of those were for very poor wrapping. That's it. I have so few problems that I'm always totally surprised when it happens...I'm sure it's been at least 2-3 years since the last one.