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Topic: What sould I do - hasn't marked rec'vd.

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Subject: What sould I do - hasn't marked rec'vd.
Date Posted: 11/25/2008 9:30 PM ET
Member Since: 3/26/2008
Posts: 44
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I received a request, I sent the book with PBS DC but forgot to mark it mailed.  It has now been cancelled.  I wrote the requestor and asked if they could cancel any new requests for the book and expect to see my book soon.  Then after sending that pm I went back to the transaction details when I noticed the book has been delivered back on the 19th, so it was received and not marked as such before the cancellation which was the 24th.  Since there is proof that it was delivered, should I ask PBS to credit the book for me?  Also I don't understand why it was cancelled when PBS KNEW that it had been mailed.  You would think when the dc processes to the site, it would automatically mark it mailed since it can automatically give a credit (if you marked it mailed).  Just a thought.



Last Edited on: 11/25/08 9:30 PM ET - Total times edited: 1
Subject: Same here
Date Posted: 11/25/2008 9:35 PM ET
Member Since: 10/29/2008
Posts: 46
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I have 2 DC confirmations of delivery and they still have not marked it received. So what happens in this case? I have proof they were delivered.

Date Posted: 11/25/2008 9:39 PM ET
Member Since: 12/9/2007
Posts: 9,601
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If they are PBS DC's then PBS can see that they got there (post office in that area).  The rules state that if you get a book late or after being delcared lost that the receiver must mark them received.  I know that there is a little confusion about  if the receiver gets 2 of the same book because they immediately ordered the same book again.  Others with more knowledge can help you out.

Ruth

Amy
Date Posted: 11/25/2008 9:51 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Bethany - Whether or not you used PBS DC, you still have to marked the book mailed in order for the transaction to go through and for you to receive your credit manually from PBS. Because you forgot to mark the book as mailed and still sent it, the receiver has no obligation to give you a credit for the book. The receiver may very well have marked the book as received in his or her transaction archive, but he/she has the choice at that point whether or not to give you a credit.

It looks like you might have to just eat this one if your don't hear from the requestor.

Just a lesson learned - mark your books as mailed before the cutoff date or you may lose out on getting your credit, even if you use PBS DC.

Carole - Just because DC confirms delivery, does not confirm delivery to the person who is supposed to receive the book. It was definitely delivered somewhere, just maybe not the person who requested the book from you. Also, you may just need to give it some more time. Books do not go officially "lost" at PBS until about a month after your marked the book you sent out as mailed.



Last Edited on: 11/25/08 9:52 PM ET - Total times edited: 2
Date Posted: 11/25/2008 10:06 PM ET
Member Since: 3/26/2008
Posts: 44
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"Because you forgot to mark the book as mailed and still sent it, the receiver has no obligation to give you a credit for the book. The receiver may very well have marked the book as received in his or her transaction archive, but he/she has the choice at that point whether or not to give you a credit."

 

I totally understand there are going to be rules, but this one seems kind of strange to me.  Someone having the right to withhold credit even though the book was sent on time and in perfect condition.  What is the reasoning behind that? 

Date Posted: 11/25/2008 11:12 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Someone having the right to withhold credit even though the book was sent on time and in perfect condition.  What is the reasoning behind that?  - Because when you did not mark it mailed, their order was passed on to the next person with the book. The person who requested it should not be required to *pay* for the same book twice when it was your error that caused the problem. This is why PBS stresses to the sender that the book has to be marked mailed and gives you two days after the deadline to mark it.

The sender could be very confused right now. They may have gotten your copy and went to their active transaction and marked it received, not realizing that you had mailed it without marking it and the one they see doesn't match. They might not realize anything is strange until the second copy shows up at their door. They will still not be required to give you the credit at that point, but some do give it back once they've gotten rid of the second copy if they can afford it.

Also PBS DC showing delivered does not always mean delivered to the correct place. There have been lots of posts about senders saying that the books were scanned as delivered and the receiver has not gotten the book.

Date Posted: 11/25/2008 11:25 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Carole:  are they PBS generated DC's?  If so then you got your credits when they were scanned.  If you bought DC through somewhere else then PBS will not get you the credits. Many times it'll say scanned as delivered when it's really just sitting at the local PO.  I've checked the DC map on books enroute to me out of curiosity sometimes and many times it'll say it's in the area and I don't get it for days.  I also know from experience that mail gets misdelivered a lot.  A few times now I have found PBS books in my newspaper box. They were delivered to a neighbor who stuck them in my paper box instead of my mail box or bringing them to my house.  Who knows how long they sat on their kitchen table or wherever before they put them there.  I had a book enroute to me go lost in August. For all I know it's in a neighbors house because it was misdelivered and they have forgotten about it.

If an account is deemed inactive, books will be automatically marked received on the last day.  So if the person is no longer logging in or actively using their account the books will be marked received. If they are using the account then they probably haven't been received yet.

Date Posted: 11/26/2008 10:08 AM ET
Member Since: 11/11/2005
Posts: 5,238
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Are they PBS generated DC's?  If so then you got your credits when they were scanned.

In this case, since she didn't mark the books mailed, I'm not sure it that's true.

Date Posted: 11/26/2008 10:09 AM ET
Member Since: 5/10/2007
Posts: 5,526
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The receiver may very well have marked the book as received in his or her transaction archive, but he/she has the choice at that point whether or not to give you a credit.

if the receiver marks the book received via the transaction archive they DO NOT have a choice as to wiether to give you the credit because once you do it there the sender does get a credit.  They would have to not mark it received to withhold the credit.

Date Posted: 11/26/2008 12:18 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I was referring to Carole's post not the OP.  She didn't specify whether she had used PBS DC or not.  I think the original poster might be out of luck if the other person already has a 2nd book coming.  DC or no.  Some people don't have computer access everyday. So when that book timed out and was passed on to someone else-it might have been too late for the requestor to cancel the 2nd request.  The 2nd person might have accepted, printed and mailed right away. 

Date Posted: 11/26/2008 1:17 PM ET
Member Since: 4/8/2008
Posts: 111
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I think that the requestor cannot mark a book received that has not been marked mailed. So if they did receive it on the 19th, they would not be able to mark it received at that time if it wasn't marked mailed.

Date Posted: 11/26/2008 2:12 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I think that the requestor cannot mark a book received that has not been marked mailed. So if they did receive it on the 19th, they would not be able to mark it received at that time if it wasn't marked mailed. Yes, they can, and they must if they did not get another copy ordered for them. The requestor does it from the Transaction Archive where there is a button asking if the book was received.  The only times they don't have to mark it received is if the book was not marked mailed and they got another copy ordered for them, or the book was mailed after the lost date in the system and the sender didn't ask first.

Subject: Well I am a DUH!! lol
Date Posted: 11/26/2008 2:43 PM ET
Member Since: 10/29/2008
Posts: 46
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I didn't realize you can print just the DC with PBS?!?!?! I have endicia for business use and was printing the labels thru my own endicia account. I would def prefer to use PBS DC since it is your little guarantee. Also makes it so much easier for the receiver to check on their books...so THANKS!

Carole

Date Posted: 11/26/2008 4:11 PM ET
Member Since: 4/8/2008
Posts: 111
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Yes, they can, and they must if they did not get another copy ordered for them. The requestor does it from the Transaction Archive where there is a button asking if the book was received. 

I thought that it wouldn't show up in the transaction archive until it was canceled or marked as lost. So if the person received it before it was lost they could do nothing (except PM the sender, which is what the help center says to do) until it goes lost or is canceled by the sender (since they already printed the label). Once it was marked mailed, or canceled, or lost the reciever must go to the transaction archive and mark it received.

 

Date Posted: 11/26/2008 4:19 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Sorry Cora - I thought you were referring to the original poster's situation in which the deadline to mark the book mailed had already passed, then it is in the TA even though it was never marked mailed (since it has been cancelled by the system). You are correct that a transaction that is currently active and not marked mailed cannot be marked received until the sender either marks it mailed, or it gets timed out by the system.

Date Posted: 11/26/2008 4:25 PM ET
Member Since: 4/8/2008
Posts: 111
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"I went back to the transaction details when I noticed the book has been delivered back on the 19th, so it was received and not marked as such before the cancellation which was the 24th."

I was just pointing out that when the person initially received it before it was considered lost, they may not have known what to do without the "Has it Been Received" button. Once it did go lost and they were contacted by the sender they should have gone to the transaction archive and marked it received.

Amy
Date Posted: 11/26/2008 4:58 PM ET
Member Since: 3/11/2008
Posts: 1,716
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"if the receiver marks the book received via the transaction archive they DO NOT have a choice as to wiether to give you the credit because once you do it there the sender does get a credit.  They would have to not mark it received to withhold the credit."

Leslie, this is incorrect. At least if we're talking about the same thing.

If a sender does not mark a book as mailed in time, the book is still on the requestor's transaction archive with a button that says, "Was the book received?"

If a requestor realizes that the sender who accepted their request neglected to mark the book as mailed and then receives it anyway, at that point they can go into their TA and click that very button.

When that button is clicked, a pop-up appears that says something to the effect of, "You are about to mark this book as received. You can either: mark it as RWAP and do nothing, mark it as received and do nothing and mark it as received and give the sender a credit." Their may be another option or two, but I am not remembering it right now.

In any case, I know this is true because I have had to do this and the one time I did, I chose to give the sender their credit, even though I had the option to "Do Nothing."

Date Posted: 11/26/2008 5:11 PM ET
Member Since: 8/16/2007
Posts: 15,194
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If that happened with you Amy, then it was an unusual situation because once you hit that button, it should just be giving you a warning that if you do that it will give the credit to other person. If you say you don't want to, you are just backed out of there and the book remains as unreceived in your TA. If you say you want to give the credit, then you are routed into the same process as the normal receiving. I checked the Help docs and they all say the same thing, if you mark a book as received from your TA they will get the credit. 

I am pretty sure if you had selected the "Do Nothing" it would have done just that, nothing, and the book would have remained in your TA as unreceived.

Amy
Date Posted: 11/26/2008 5:17 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Maybe that's true, Melanie. The only thing I can say is that my situation is the same as the OPs, except reversed.

A person accepted my request, then failed to mark the book mailed. I received my credit back at that time, then PBS re-requested the same book from the next member in the FIFO line and they got my credit in turn.

I may be wrong here, but I really remember the "Do Nothing" button meant that I was still marking the book as received, but I was choosing to not give an additional credit to the person who mailed the book, but did not mark it mailed.

And I am thinking that you agree with this logic, because in your answer to the OP after my post you explained that it's not fair for the requestor to "pay" for the same book twice.

ETA - I was wrong. Sorry for the misinformation. The "Do Nothing" button only closes the pop-up. If you mark a books as received in your transaction archive, you DO NOT choose to give the sender a credit, it just happens as a result.

Still, a requestor can choose whether or not to mark a book as received. In essence, they can get a free book because you did not mark the book as mailed. Jerk thing to do, but I'm sure it's happened before. Just a nother reason to mark those books as mailed, ladies and gents!

Again, I apologize for any confusion caused.



Last Edited on: 11/26/08 5:26 PM ET - Total times edited: 2
Date Posted: 11/29/2008 7:16 AM ET
Member Since: 3/26/2008
Posts: 44
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I am not saying that the she should pay for the same book twice, not at all.  I understand that situation.  In MY situation however, the book is a wishlisted book and it wouldn't have been passed on to another sender.  So she wouldn't, or shouldn't, have had the option to deny credit for it.  Especially since she rec'vd it well before the cancellation.  So I am assuming I am not getting credit for this book simply because she chooses not to do so.  And seeing that she has already added this book to HER bookshelf here, she already had time to read it and has logged into PBS (posted the book yesterday).  So she is flat out ignoring my pm's (nice ones).  And I could understand if this was someone new, but she isn't and has over 200 on her shelf.  Oh well!

And the reason I don't mark it as mailed as soon as I print the DC, (which I guess I will from now on) is because as a receiver I HATE it when someone does that.  Then 2 weeks later you get a pm saying they are sorry, they forgot to send it, but only after you pm them asking where it's at.

Thanks everyone for your help and hearing me vent.  Guess I will chalk this one up to lesson learned.  It's just upsets me seeing a fellow PBS'er acting that way.  I was really starting to like it here.

Amy
Date Posted: 11/30/2008 11:53 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Bethany - don't give up on the PBS community as a whole. Overall, I think there is a good group of people here. I'm really sorry that his member is choosing to ignore you. And it's okay to vent; I'm sure all of us have gone through this at one time or another. The best of luck to you in the future.

Date Posted: 12/1/2008 5:30 AM ET
Member Since: 8/26/2006
Posts: 9,336
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What if the sender agrees to send the book, but doesn't mark it mailed before the deadline?

I received a book from a canceled transaction!

I received 2 copies of the same book!

The only time when a member is not obligated to mark a book received is if he receives 2 copies of a book because the sender didn't mark the book mailed.  If he only receives one copy of the book, he's obligated to mark it received from the transaction archive, even if the sender forgot to mark it mailed.

That said, it's possible that the other person is away from home, or that the computer has crashed.  If your first PM was clear, explaining the situation & asking for a response, then a week after you send the PM, you should click on (don't hover over) the Help Center and choose "Contact the PBS Team."  Send feedback explaining that you sent the PM about the transaction (copy and paste your PM) and that you haven't received a response.  They're big on communication.  (If your first PM wasn't as clear as you would like, send another one, and give it a week.)

 

Date Posted: 12/1/2008 9:12 AM ET
Member Since: 8/10/2005
Posts: 4,600
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Bethany wrote: And seeing that she has already added this book to HER bookshelf here, she already had time to read it and has logged into PBS (posted the book yesterday).

Bethany, this could simply be because she already got another copy of the book from someone else--if you didn't mark the book mailed and the order was in effect cancelled, she would go back to #1 in the WL line and someone else could have posted another copy already, sent it and she received it. So she is simply posting the "extra" copy of the book into the system.

I agree that she should respond to your PMs but since you did not mark the book mailed in time and if she did indeed get another copy of the book as a result of that, she does not need to give you a credit.

I have a situation similar right now--on the other end. I have a book I requested that had several copies in the system. TWO people marked it accepted, never marked it mailed so the orders were cancelled--now I have a third person who has accepted the order. I could be getting THREE copies of this book! That would be a lovely mess...all I know is, I am not giving up more than one credit for it, and that credit will go to the person who took the time to mark their book as mailed.

Cheryl

Date Posted: 12/1/2008 9:55 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you see the book on her bookshelf then it is not a WL book. When a WL book is posted it automatically goes into WL hold. It is never noticeable on the person's shelf by other members.  Also she will have to spend money on packaging and postage to earn the credit she gets for the book. So she's really not gaining anything.