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Topic: What should I do/ Updated

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Subject: What should I do/ Updated
Date Posted: 10/11/2008 2:11 PM ET
Member Since: 5/5/2008
Posts: 988
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I received a paperback book that was supposed to be hardcover.  I have pm'd the person that sent it to me.  She sent back a pm and said she might have the HB.  That is the last I heard and that was 3 days ago.  I told her I would send the book back.  I've tried to work this out, but, nothing !  I've been nice.  What more can I do?



Last Edited on: 10/14/08 10:46 AM ET - Total times edited: 1
Date Posted: 10/11/2008 2:22 PM ET
Member Since: 3/25/2008
Posts: 2,523
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If you marked it RWAP you should request your credit back so you can order the HB version. If she doesn't respond within a week go back to your transaction archive and mark it as unresolved. If you didn't mark it as RWAP, then you there's really nothing can do about it now, unless the sender is just nice enough to return your credit anyways. You can also contact the PBS team to see if they can get into contact with the sender about this problem.

Best of luck!

Date Posted: 10/11/2008 2:47 PM ET
Member Since: 8/26/2006
Posts: 9,310
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Even if you didn't mark it Received with a Problem, you can still follow Leann's advice and ask for your credit back .  Some people only log on once a week, and she may be looking for the hardcover book in a box in the spare room, who knows?  It sounds as if she's acknowledging that she sent the wrong book, so chances are good this will work out.  

If you marked it RWP, she can go to her transactions archive and return your credit there.  If you didn't mark it RWP, she can click on your name and there's a button near the top that says "give credits."

Date Posted: 10/11/2008 2:51 PM ET
Member Since: 9/24/2007
Posts: 453
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BTW, you don't have to send back the one she mistakenly sent you, unless you want to.  In order for her to ask you to do that she needs to send you an extra credit to cover your postage costs.  It was her mistake, so it shouldn't cost you anything to get it resolved.

Sara

Date Posted: 10/11/2008 2:52 PM ET
Member Since: 3/20/2007
Posts: 142
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Leslie, you told the person that you would send the book back, but unless she is willing to give you a credit to cover shipping costs, you are not required to send the book back.  The proper etiquette would be for her to give you your credit back.  THEN, if you wanted to order the hardcover version from her, you could as a seperate transaction.  Or you could just order the hardcover again from whoever has it posted as next in line.  To recap -- You shouldn't be required to send the book back and she should refund your credit for sending you the wrong book type.

From the help pages:

"You are not obligated to return the problem item at your expense, but if the sender gives you an extra credit or postage to do so, of course you may. "

The person that sent the book should read this section from the help pages:

"Wrong booktype/wrong ISBN swaps are NEVER caused by a "glitch" in the system.  If you posted a hardcover using the paperback listing, you made the error.  The system will not "substitute" an incorrect listing.   If you started by entering the ISBN and then chose instead from the 'alternate ISBN' list shown below the listing preview, that is where you made the mistake. "



Last Edited on: 10/11/08 5:03 PM ET - Total times edited: 1
Date Posted: 10/11/2008 3:46 PM ET
Member Since: 5/5/2008
Posts: 988
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I did mark it RWAP before I even pm'd her the first time.  I guess I'll just have to wait to see if I hear from her.  Thanks everyone for your advice I really appreciate it!

Date Posted: 10/14/2008 10:45 AM ET
Member Since: 5/5/2008
Posts: 988
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Okay, two days ago she pm'd me and asked how to give my credit back.  I explained it to her.  And then... nothing!  I haven't heard anything since and I'm still waiting to get my credit back. 

Date Posted: 10/14/2008 10:52 AM ET
Member Since: 8/16/2007
Posts: 15,183
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Did you look through your credit registry to make sure? Often they just give the credit back and don't say anything more.

Date Posted: 10/14/2008 11:29 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Some people don't come on every day either.  I had a book I had to mark RWP.  The sender only responded every few days. She didn't know how to return a credit either.  I was very close to marking it unresolved when the credit finally showed up.  I had to PM her and tell her to get to the give credit button.   Not everyone has daily computer access. 

Date Posted: 10/14/2008 11:34 AM ET
Member Since: 5/5/2008
Posts: 988
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Melanie, I did look and she hasn't.

Mary, you are right.  I guess I  will have to be patient.

 

Thanks both of you.