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Topic: What do you do when someone offers you an unpostable book.

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Subject: What do you do when someone offers you an unpostable book.
Date Posted: 5/2/2008 4:04 PM ET
Member Since: 6/13/2007
Posts: 4,731
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I had a book come up on my WL, requested it, then the person offering me the book PM me to let me know that the cover fell off the book and wanted to know if I still wanted the book.  I responded that I did not b/c it did not meet the PBS posting guidelines...now there has been a back and forth email exchange that hasn't been too kind, AND she wants me to PM her when I'm offered the book so she then can relist it.  Apparently she attempts to relist it but it keeps coming to me.   Do I report this?  She obvious knows it isn't postable.  And if I should report it, how do I do that? 


Last Edited on: 5/2/08 4:05 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 5/2/2008 4:07 PM ET
Member Since: 12/27/2005
Posts: 4,150
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Yes, you should report this. Use the Contact Us link at the bottom of the page.

Date Posted: 5/2/2008 4:10 PM ET
Member Since: 1/31/2006
Posts: 1,405
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Personally, I'd send in feedback.  The 'not so nice' PMs plus the fact that she has every intention of posting an unpostable book AGAIN would have me passing it along to someone who could do something about it.

Oh and I sure as you know what wouldn't be sending the PM to let her know it was safe to post it again either...sheesh, some people.

Date Posted: 5/2/2008 4:13 PM ET
Member Since: 8/16/2007
Posts: 15,225
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Definitely report her. Her account should be shut down if that is the way she uses PBS.

Date Posted: 5/2/2008 4:47 PM ET
Member Since: 1/8/2007
Posts: 8,139
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I'll be the first person to admit that I'm really not that strict in the books I receive, but in what way does a book that doesn't have a cover meet the "in good condition, and not excessively worn" criteria for posting a book?! Good grief! I mean, that's the most basic of the basic here!

Sounds like this member is a dud. Send in the feedback, and don't feel one bit guilty about it.

Date Posted: 5/2/2008 4:58 PM ET
Member Since: 4/29/2008
Posts: 30
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When book printers discontinue a paperback book and take it off bookstore shelves, they ask the booksellers to return the front covers of the books for credit (instead of returning the entire book to the publisher, wich costs too much in shipping).  The bookseller is supposed to destroy the books, but these books still show up in circulation from time to time.  So the reason PBS doesn't allow the exchange of coverless books is that these books were supposed to be pulped, and since the publisher never recieved payment for them, they are stolen property.  So this issue is actually more serious than just a offereing book which is unacceptable condition, it could be a question of stolen property.  I would report her too.

Last Edited on: 5/2/08 4:59 PM ET - Total times edited: 1
Date Posted: 5/2/2008 5:42 PM ET
Member Since: 8/16/2007
Posts: 15,225
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Is that the case here? It just sounded like a damaged book, like the sender had the cover, but it is no longer attached to the book. Still not postable, but no illegal action going on.

Date Posted: 5/2/2008 5:49 PM ET
Member Since: 7/31/2007
Posts: 2,695
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"then the person offering me the book PM me to let me know that the cover fell off the book"

This does not sound like a bookstore removed front cover...this sounds like one of those occassions where the cover comes detached from the glue and just fell off.

Date Posted: 5/2/2008 5:57 PM ET
Member Since: 6/13/2007
Posts: 4,731
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I do believe her that the cover fell off.  I feel bad too....I'm sure we have all had books that we planned on listing as soon as we were done reading only to spill some coffee or water on it & suddenly it's unlistable and your out a credit!  The difference is I would never post it here.  I'll offer it as a freebie...or at other sites where you can describe the condition of the book and then leave it up to the requestor as to if they want it or not.  She knows she can offer it as a freebie but choices to try to get the point...that's the part I didn't like.  And her PM asking me to let her know once I get the book so she can post it to the next person...that's what really set me over the edge!  And I too am not to strick w/ book conditions...but a missing cover that's huge.  The books just been released too...if it was bought new I would take it back to the store if it was a faulty book/cover. 


Thanks for all the advice!  I think I'll report it. 

Date Posted: 5/2/2008 6:02 PM ET
Member Since: 6/13/2007
Posts: 4,731
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And here is the latest PM...she just doesn't get it.

Thats just a shame. There ARE people on here that when warned WILL take a book like that and give credit. I for one HAVE done that when told the book had a problem. I was NOT sneeky about it and you were NOT robbed of a credit. If nobody wants it thats fine. But i would like the chance for a book i have been waiting a long time for even if it is not up to how you want it.   let me know when you get this book because I would like to offer it to someelse who doesn't care it the cover is off. I am going to glue the cover back opn but i will warn any body that askes for it.
Date Posted: 5/2/2008 6:24 PM ET
Member Since: 5/27/2006
Posts: 11,985
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She definitely needs to be reported. I would include the pm's she has sent you as well.

Date Posted: 5/2/2008 6:32 PM ET
Member Since: 1/10/2006
Posts: 2,110
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Report it.

If she wants a credit, she can try to get one in Book Bazaar.  It's obviously not postable, though, so it under no circumstances should be posted.




Phooey on the rules applying to everyone (but me, of course!)

Date Posted: 5/2/2008 7:15 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 11:28 AM ET - Total times edited: 1
Date Posted: 5/2/2008 7:55 PM ET
Member Since: 4/20/2006
Posts: 5,749
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I can't stand it when people think the rules don't apply to them.

Date Posted: 5/2/2008 8:01 PM ET
Member Since: 7/31/2007
Posts: 2,695
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report, report, report....ummm did I mention you should report her...

that is just so wrong...

Date Posted: 5/2/2008 8:20 PM ET
Member Since: 3/1/2007
Posts: 1,883
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Definately report her. She can offer it in the bazaar as a freebie with an order from her shelf but there is NO way she should be posting a book in that condition for a credit. Doesn't matter if she glues the cover back on or not.

L. G. (L)
Date Posted: 5/3/2008 1:34 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Point her to the section of the help center on book condition.

Not that she'll read it, mind you.

And then report her.

(great avatar, by the way!)

Date Posted: 5/3/2008 10:07 AM ET
Member Since: 2/2/2006
Posts: 2,246
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If I were responding only to the subject line question, my answer would be "It depends." I've been offered via PM ARCs and other unpostable books with the sender never once asking for a credit, simply offering me the book because they knew I'd like to read it. Every time, the book has been fine by my personal standards for my purpose, and I've buddied the sender a credit as a thank you - they didn't expect it and they made no demands upon me in any way. Every one has been a delightful transaction between book lovers.

I've done the same. Several times I have had a copy of a book that had a long line of people wanting it, but the cover had some coffee stains or the book did not meet the guidelines in some way, but was still readable. I noticed in a forum that someone was wanting to read the book, so I PM'd them, and sent them the book as a gift, one reader to another. A couple times I've received the gift of a credit, certainly didn't expect to, and a couple of times I haven't. Good either way.

The situation you're describing is completely different. She's wrong in a couple of different areas, and as L pointed out, probably won't read the rules if you send them to her, or won't think they apply to her. Report it and let TPTB take care of her. I'd be tempted to ignore future PMs from her.


Date Posted: 5/3/2008 3:23 PM ET
Member Since: 6/13/2007
Posts: 4,731
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Thanks for everyone advice  I did report it & PBS must have contacted her pretty quickly...She sent me another PM after PBS contacted her calling me all sorts of names....lovely.  I tried to explain her options...offering it as freebie, etc...  I even suggested that if she purchased the book new and there was a problem, to try to exchange it.   But she really wants to push the blame on me and justify her own behavior!  Sad part is if she would have just said..."oh, didn't realize it wasn't postable." and left it at that, I would have never even thougth to report her!  But it was the ongoing email exchange which I still don't understand!   She also told me that if my name ever came up for any of her books she would cancel it immediately!  Oh well!  I certainly wouldn't want to exchange books with her at this point anyway/

Thanks everyone!  Great advice!

Date Posted: 5/3/2008 3:40 PM ET
Member Since: 7/29/2005
Posts: 641
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I would forward the name-calling pm to feedback as well as it's really not acceptable to be treated that way. 

Date Posted: 5/3/2008 3:56 PM ET
Member Since: 4/30/2007
Posts: 2,728
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That constitutes harassment, which is against site rules.  Forward the abusive email from that member to the site owners.

Date Posted: 5/3/2008 4:15 PM ET
Member Since: 5/10/2005
Posts: 2,367
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Asking you to PM her is a bit much.  If she really wanted to know she should stick you on her buddy list and check your WL from time to time and see if it was still there.

Date Posted: 5/3/2008 6:36 PM ET
Member Since: 7/7/2007
Posts: 4,815
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<<She sent me another PM after PBS contacted her calling me all sorts of names....lovely.>>

Definately report this as well, even though it means you will have needed to contact Feedback twice on this issue.  As you said, this member clearly doesn't "get it", and this member sounds like the type of bad apple the site owners seek to weed out.  If she continues the name calling, continue letting Feedback know until she either learns the rules or they close her account.

Sorry you had a negative experience, but thank you for not staying silent and letting her move on to someone else to get her coverless book and snarky PMs :-)



Date Posted: 5/3/2008 6:39 PM ET
Member Since: 5/27/2006
Posts: 11,985
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I agree - you definitely need to report the additional PM.

Date Posted: 5/4/2008 12:56 AM ET
Member Since: 1/10/2008
Posts: 345
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Wow -- what nerve!  I'm always amazed at what some people will do or say.  You know, if they spent as much time taking responsibility for their own actions as they do trying to pass the blame on to someone else, their lives would be much less complicated! 


Though some people just aren't worth dealing with, I'm sure glad you're taking point on this one so the rest of us probably won't have to.  Thanks!  :-)