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I have a problem, which may not be that unusual, but am wondering if there is any way to turn it off in select instances.
I made a deal on the Book Bazaar with someone who was offering buy 1 get 2 free off their list. I ordered I think 18-20 items, while only legitimately requesting 6 with my credits.
Well, this person marked just one mailed and let the others lapse, which I didn't realize. I woke up this morning to find my orders for the other books are now being filled by other people! I was able to cancel two of them, One was automatically cancelled, don't know how/why. And I have written to the two other people begging and pleading to please cancel, although I doubt that this will happen.
I certainly don't need two copies of this book if and when they show up, and don't really relish the thought of being out that many credits (these are all audiobooks at 2 credits each).
Is there any way to turn that auto request feature off in cases such as this? Had I known the original person was going to let them lapse I wouldn't have ordered them again as I wanted the 3 for 1 deal they offered. I have already written to the original person, but haven't heard back. I am sure that I will, although I don't know the logic for letting the items lapse. They appear to be a seasoned PBS'er with many items sent under their belt.
Thanks for any advice!
Wow, what a complex situation! I am wondering if you have any more info from the original sender as to why she didn't accept all of your requests and then box up all your books to mail at once. That seems odd. It's worth PMing her to find out.
Here's something I was thinking: Are you SURE you requested all your books from her shelf? Sometimes people think they are getting a book from someone's shelf only to find that they accidentally requested it through the FIFO system. That's really easy to do if you are navigating away from a person's bookshelf (which is easy to do when you are requesting multiple books).
I don't think you'll receive 2 copies of any of the books, unless I am misunderstanding. IF the request was originally made to the person who you did the deal with and she let it lapse, the transaction is taken away from her account page so she won't be able to send the books to you (unless she just hand writes the address or something). The request rolled on to the next person in line, so you should only get one copy of each book. Your only real loss should be all the freebies you wanted to get.
If it were me, I'd investigate further with the original sender to find out what happened on her end.
Last Edited on: 4/29/08 11:44 AM ET - Total times edited: 1
It sounds to me like the sender thought she only needed to mark one book sent instead of all the books she was sending to you. The orders then went to the next in line in the FIFO. It probably was a good idea to cancel from the next in line senders so you won't get duplicates. The good news is you can repost doubles immediately. :)
Hi all -- thanks for the suggestions, but now I have more problems.
One person from the two orders I wasn't able to cancel wrote and said is trying to cancel on her end so she can get her Delivery Confirmation fee back (of course!), but she has no way to cancel. She says I should still be able to see the "cancel" button on my end, but I'm not.
PLEASE --- how can I cancel these orders so these innocent senders can get their Delivery Confirmation fees back??? I feel so awful about this.
I don't have enough credits to pay back the original sender for the ones I got back from him, and then in addition to the ones that have been automatically ordered for me.
WHAT A HORRID MESS!
<<how can I cancel these orders so these innocent senders can get their Delivery Confirmation fees back>>
What a frustrating situation. Unfortunately, if they've already printed the labels with DC, your only option is to use the "Contact Us" link at the bottom of every PBS page and tell the site owners what has happened. Since Bazaar deals are not official transactions, they may decline to get involved, but it is the only option you really have in this situation.
Presumably you have also already PMed the original sender to alert her to the problem too.
Unfortunately, the onus is on members to monitor and track deal transactions, since this kind of thing can happen, but that's part of the trade-off for getting deals. Good luck :-)
THANKS Catt & ALL others -- I will try to use the "contact us" link ...
It seems as though these additional orders happened around 3 AM, not sure of what time zone, but obviously I was asleep at that time, and being on the west coast, many east coast people were able to accept the order before I got my email this morning!
Here are some tips and scenarios from the Help Center:
These are the possibilities:
Scenario #1 (the most common scenario):