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Topic: Now what??

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Subject: Now what??
Date Posted: 8/11/2010 6:05 AM ET
Member Since: 8/12/2009
Posts: 584
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I received a book that had pencil underlining in it and some white out in the book. I contacted the sender and they refunded my credit. I need to mark the book recieved. Do I just mark it received without a problem?? Thanks for any help..

Date Posted: 8/11/2010 6:15 AM ET
Member Since: 8/10/2009
Posts: 20,210
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I would mark it RWAP. A message box will pop up asking what was wrong with the book. I would tell them about the issues with the book, but also that you already contacted the sender and they refunded your credit already. The only reason I would mark it like this after they refunded my credit is so it goes on their account. If the sender makes a habit of this, in the long run it hurts PBS.

Date Posted: 8/11/2010 7:24 AM ET
Member Since: 8/12/2009
Posts: 584
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Thank you as always so helpful!!!!......smiley

Date Posted: 8/11/2010 7:43 AM ET
Member Since: 6/23/2010
Posts: 148
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I missread the original post that the sender did NOT return the credit-this was NOT the case.  Too early in the morning I guess.  I deleted my original response as it was geared toward that aspect.  The other responses answer the question very well.



Last Edited on: 8/11/10 12:45 PM ET - Total times edited: 2
Date Posted: 8/11/2010 10:24 AM ET
Member Since: 8/16/2007
Posts: 15,187
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Once you marked it RWAP, be sure to go into your Transaction Archive and complete the follow-up marking that the sender resolved the issue.

Date Posted: 8/11/2010 3:02 PM ET
Member Since: 8/26/2006
Posts: 9,333
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The normal way to deal with this sort of problem is to mark it RWAP --> Damaged by Sender first, which gives the sender a credit.  Then, on the page that pops up next, you would explain the problem, and ask for your credit refund, if you like.  The sender can then refund the credit from his transactions archive, and you can submit follow-up from your transactions archive that the problem was resolved by the sender.

The advantage to following this procedure is that all the actions, including the credit refund, are attached to the transaction. (In this case, if the sender gave you a credit before you marked the book RWAP he was a mite early -- unless he used PBS postage or DC, he hadn't received his credit from the swap yet.)  But it all worked out, and once you've marked it RWAP, and submitted follow-up, as Melanie said, you'll be set.

Date Posted: 8/11/2010 3:39 PM ET
Member Since: 8/12/2009
Posts: 584
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Melanie..Thank you for that info I did not know I needed to do that..It is taken care of. Hopefeully I won't ever have to do this again. I have been so very lucky here at paperback swap..Thanks everyone you guys rock!!!!!!!!!!!!!!!!!!!!!!!!!!