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Topic: What now?

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Subject: What now?
Date Posted: 2/14/2011 2:03 PM ET
Member Since: 10/14/2010
Posts: 577
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I just received two books from a sender, the first book was a good copy and matched all information.

The second book matched neither the ISBN nor the binding type.

Per the instructions in the help documents I am NOT marking the book as received.  The help doc =529 then tells me that I should PM the sender which I have done, and then directs me to the following help doc.


As this help document is mostly trying to find mistakes in sending (rather than mistakes in posting), I don't find that it covers this particular subject (there were two books sent the first was the correct book and I have already accepted it, the second under every concept I can find was incorrectly posted).

Where do I go from here, am I simply supposed to let the transaction time out or what?

Date Posted: 2/14/2011 2:21 PM ET
Member Since: 1/17/2009
Posts: 9,982
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Actually, if the second book is just a different verision of the book you ordered, but just doesn't match the binding type and/or the ISBN, then you should mark it "Received with a problem - Wrong Book" and do the same thing that you would do for any other RWAP. Send a message and ask for your credit back if you feel that you can't use the book you got.

Not marking received at all is reserved for when you get a completely different book that in no way is what you ordered.

Here is a better help document. Look to the instructions for 'Wrong Book"


Last Edited on: 2/14/11 2:25 PM ET - Total times edited: 2
Date Posted: 2/14/2011 2:36 PM ET
Member Since: 4/23/2007
Posts: 9,520
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I was going to send you to the same place Sara did. You do need to mark the book 'received with a problem" and follow those instructions.

Date Posted: 2/14/2011 2:42 PM ET
Member Since: 10/14/2010
Posts: 577
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Thank you both,

I had actually used the help doc you mentioned, but apparently I misread the bullet points.  I had originally thought it would be a RWAP (but haven't personally  dealt with that much so wanted to be by the book).  Apparently I just needed someone to say "Are you sure you read that right".

Thanks for the help, it makes more sense and I know where to go from here.