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Topic: What would you do?

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Subject: What would you do?
Date Posted: 8/8/2012 1:33 PM ET
Member Since: 7/24/2009
Posts: 32
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Received a book the other day that I had to RWAP.  Felt awful about doing it, but it smelled heavily of cigarette smoke (have an RC about that) and it had ink marks and underlines.  This is the response I received:

i was not aware of any markings in the book. is it unreadable? doesn't fit in with your other museum quality $3.00 books? how pretentious! i will never send another book to you, lisa g., i don't have any that meet your high standards. (sender's name removed) p.s. i bet you read the book, anyway.
I would be happy to return the book to him, but wonder if that would just cause more trouble than it's worth.
Best way to handle this?  Just ignore? 
Date Posted: 8/8/2012 1:44 PM ET
Member Since: 3/17/2008
Posts: 333
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Did he return the credit? If not, I would send a polite reminder that the book was unpostable and that he should return your credit. I hate when people are snippy/nasty when they caused the problem. Books are supposed to meet the club's guidelines. Also, when he accepted the RC he agreed to accept your request.  Don't bother arguing with this person as they are obviously looking for a fight..just state the facts reasonably and be the bigger person. :)

Date Posted: 8/8/2012 1:47 PM ET
Member Since: 7/24/2009
Posts: 32
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Yes, he did return the credit.

Date Posted: 8/8/2012 1:51 PM ET
Member Since: 3/17/2008
Posts: 333
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If he returned the credit, I would just mark it resolved and let it go. :) No need to stress out over someone with an attitude problem. :)

Date Posted: 8/8/2012 2:45 PM ET
Member Since: 8/16/2007
Posts: 15,186
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No need to stress over it, but being a TG I always want to educate people and would respond letting them know that it isn't my standards, but the requirements of the site that he failed to meet and marking a book RWAP that failed to meet an RC and the no writing/underlining rule of the site is proper procedure. If he could not meet the RC, he merely had to deny it. I would then provide the Help Center documents for postability condition guidelines and requester conditions for him to read. I'd keep all of the emotion out of it, just keep it factual and educational <though I'd be thinking a lot of things while I typed :) > 

Date Posted: 8/8/2012 2:51 PM ET
Member Since: 8/26/2006
Posts: 9,327
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I agree with Melanie -- if you don't want to contact him again, you could ask the Admin Team to explain the posting rules to him.  Given the tone of his reply, I think they'd be willing to do that. 

Date Posted: 8/8/2012 3:03 PM ET
Member Since: 10/6/2007
Posts: 460
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What Patty said - that kind of snarkness was completely uncalled for. 

They got called on posting an unpostable book AND one that didn't meet your RC - and then got snotty with you?? I'd let PBS know and let them handle it.

What a jerk!

MaryF

J
Date Posted: 8/8/2012 3:09 PM ET
Member Since: 3/23/2007
Posts: 2,910
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What a jerk!

Date Posted: 8/9/2012 12:40 PM ET
Member Since: 6/15/2009
Posts: 151
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Unfortionately, there are people on PBS who completely ignore the rules. They feel that a used book is a used book, and that to not expect underlining, mold/smoke smell, or tears in the cover is rediculous. They simply don't care what the site's rules are. 

I had a transaction with one lady to that exact effect. I didn't mark the book RWAP (I should have) but sent her a friendly PM just to let her know that the book was unpostable (it had a large tear on the cover along the spine that I fixed with tape). She sent back a very snappy reply that it was a forty dollar book (if bought new) and if I didn't want it, I could send it back.

I sent back a PM calmly stating that I was happy with the book, I had not asked for my credit back, and I was simply pointing out what I had believed was an honest mistake on her part. I suggested she check out the swapability conditions to make sure she didn't run into problems in the future because breaking site rules could get her account suspended.

I didn't hear from her after that.

I agree asking the Admin Team to contact the sender might be the best way to go.

Date Posted: 8/9/2012 1:05 PM ET
Member Since: 12/28/2006
Posts: 14,171
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A snarky version of the 'it's still readable' excuse. 

LIke Melanie, I would suggest you just stick to the rules and mention that due to highlighting/writing on text pages the book does not meet minimum PBS swappability guidelines.  You can refer the sender to Help Documents, and again request a credit return.  If he sends another snarky response or does not comply within the PBS time-frame, just refer it to TPTB and mark the transaction unresolved.  Even if you do not get the credit back, you can make PBS admin aware that he does not play well with others.



Last Edited on: 8/9/12 1:06 PM ET - Total times edited: 2
Date Posted: 8/9/2012 3:31 PM ET
Member Since: 7/24/2009
Posts: 32
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Thanks!  I've never had any responses like this before, (but have only had one other RWAP)  it was kind of disturbing.   I'm leaning towards just marking it resolved and ignoring it, but darn, his reply  rattled me, especially that he knows my name and address.  But I also don't want to make a bigger deal out of it than I should. 

 

Date Posted: 8/9/2012 4:50 PM ET
Member Since: 3/17/2008
Posts: 333
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If you are bothered by it (and it WAS a naty/rude reply) than I would report it like everybody else is saying. I just wouldn't email him back personally because he seems like the type of jerk who mnight escalate.

Date Posted: 8/9/2012 7:49 PM ET
Member Since: 2/2/2009
Posts: 3,789
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Wow, what a jerk!!  Too bad there's not a way that we can block getting books from certain members.  (Kind of like the blocked bidders list on ebay, in reverse, which I use whenever I get an extremely problematic buyer whom I don't want to deal with again).

Date Posted: 8/9/2012 8:37 PM ET
Member Since: 7/25/2006
Posts: 7,599
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You mean, it WASN"T the USPS staff who opened it, smoked/wrote it in while reading it, then rewrapped it to forward to you?

And if the sender will ever send another book to you, lisa g., I'd say there's no loss, because you'd probably get the same 'reasoning' if there was a problem with it. 

Date Posted: 8/9/2012 9:47 PM ET
Member Since: 12/3/2005
Posts: 3,328
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I would simply mark resolved and move on.  Possibly report the snark to TPTB but I wouldn't reply further to him.

Am I the only one that is ever tempted to say "thank you" to people threatening to not send books to them ever again.  If I've already gotten a crap book from someone, I'd really prefer to not have to do it again devil

Date Posted: 8/13/2012 11:45 AM ET
Member Since: 4/28/2009
Posts: 9,567
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I keep a list of those who have sent me unpostables or ignored my RC and sent book to me anyway.  Hoping since the list is short, I will be able to "catch" any furure offerings from them and cancel the order.

Rick B. (bup) - ,
Date Posted: 8/13/2012 2:59 PM ET
Member Since: 11/2/2007
Posts: 2,625
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I would question his manhood.

 

 

J/K. Ignore it.

Date Posted: 8/13/2012 7:52 PM ET
Member Since: 5/18/2007
Posts: 13,188
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I would ignore it from here in too but I have to say, for the first time in my 5 years here, I wanted to send an email like that. lol I would have been wrong, of course. Someone who ordered a book from me had an RC that stated no library books. I totally missed that somehow. The copy I sent this person was pristine as far as wear and tear goes. I knew she'd read that copy but my error, I sent the credit. I sucked it up. lol
Date Posted: 8/17/2012 4:41 PM ET
Member Since: 6/24/2012
Posts: 1,482
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I suppose mailing it back tucked into a box of used kitty litter would be outside of PBS guidelines too? angel