Received a book the other day that I had to RWAP.  Felt awful about doing it, but it smelled heavily of cigarette smoke (have an RC about that) and it had ink marks and underlines.  This is the response I received:

Did he return the credit? If not, I would send a polite reminder that the book was unpostable and that he should return your credit. I hate when people are snippy/nasty when they caused the problem. Books are supposed to meet the club's guidelines. Also, when he accepted the RC he agreed to accept your request.  Don't bother arguing with this person as they are obviously looking for a fight..just state the facts reasonably and be the bigger person. :)

Yes, he did return the credit.

If he returned the credit, I would just mark it resolved and let it go. :) No need to stress out over someone with an attitude problem. :)

No need to stress over it, but being a TG I always want to educate people and would respond letting them know that it isn't my standards, but the requirements of the site that he failed to meet and marking a book RWAP that failed to meet an RC and the no writing/underlining rule of the site is proper procedure. If he could not meet the RC, he merely had to deny it. I would then provide the Help Center documents for postability condition guidelines and requester conditions for him to read. I'd keep all of the emotion out of it, just keep it factual and educational <though I'd be thinking a lot of things while I typed :) > 

I agree with Melanie -- if you don't want to contact him again, you could ask the Admin Team to explain the posting rules to him.  Given the tone of his reply, I think they'd be willing to do that. 

What Patty said - that kind of snarkness was completely uncalled for. 

They got called on posting an unpostable book AND one that didn't meet your RC - and then got snotty with you?? I'd let PBS know and let them handle it.

What a jerk!

MaryF

What a jerk!

Unfortionately, there are people on PBS who completely ignore the rules. They feel that a used book is a used book, and that to not expect underlining, mold/smoke smell, or tears in the cover is rediculous. They simply don't care what the site's rules are. 

I had a transaction with one lady to that exact effect. I didn't mark the book RWAP (I should have) but sent her a friendly PM just to let her know that the book was unpostable (it had a large tear on the cover along the spine that I fixed with tape). She sent back a very snappy reply that it was a forty dollar book (if bought new) and if I didn't want it, I could send it back.

I sent back a PM calmly stating that I was happy with the book, I had not asked for my credit back, and I was simply pointing out what I had believed was an honest mistake on her part. I suggested she check out the swapability conditions to make sure she didn't run into problems in the future because breaking site rules could get her account suspended.

I didn't hear from her after that.

I agree asking the Admin Team to contact the sender might be the best way to go.

A snarky version of the 'it's still readable' excuse. 

LIke Melanie, I would suggest you just stick to the rules and mention that due to highlighting/writing on text pages the book does not meet minimum PBS swappability guidelines.  You can refer the sender to Help Documents, and again request a credit return.  If he sends another snarky response or does not comply within the PBS time-frame, just refer it to TPTB and mark the transaction unresolved.  Even if you do not get the credit back, you can make PBS admin aware that he does not play well with others.

Thanks!  I've never had any responses like this before, (but have only had one other RWAP)  it was kind of disturbing.   I'm leaning towards just marking it resolved and ignoring it, but darn, his reply  rattled me, especially that he knows my name and address.  But I also don't want to make a bigger deal out of it than I should. 

If you are bothered by it (and it WAS a naty/rude reply) than I would report it like everybody else is saying. I just wouldn't email him back personally because he seems like the type of jerk who mnight escalate.

Wow, what a jerk!!  Too bad there's not a way that we can block getting books from certain members.  (Kind of like the blocked bidders list on ebay, in reverse, which I use whenever I get an extremely problematic buyer whom I don't want to deal with again).

You mean, it WASN"T the USPS staff who opened it, smoked/wrote it in while reading it, then rewrapped it to forward to you?

And if the sender will ever send another book to you, lisa g., I'd say there's no loss, because you'd probably get the same 'reasoning' if there was a problem with it. 

I would simply mark resolved and move on.  Possibly report the snark to TPTB but I wouldn't reply further to him.

Am I the only one that is ever tempted to say "thank you" to people threatening to not send books to them ever again.  If I've already gotten a crap book from someone, I'd really prefer to not have to do it again

I keep a list of those who have sent me unpostables or ignored my RC and sent book to me anyway.  Hoping since the list is short, I will be able to "catch" any furure offerings from them and cancel the order.

I would question his manhood.

J/K. Ignore it.

I suppose mailing it back tucked into a box of used kitty litter would be outside of PBS guidelines too?