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Topic: when the sender cancels the transaction

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Subject: when the sender cancels the transaction
Date Posted: 1/21/2010 9:13 PM ET
Member Since: 8/27/2007
Posts: 3,326
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When a WL book is posted, requested and accepted - then the sender clicks the "cannot send" button - I thought they had to give a reason?  When that happened to me it wouldn't let me click out of the window until I typed something in the box.

I just rec'd a "sender cannot mail" message from PBS, but there was no explanation or comment.

Date Posted: 1/21/2010 9:38 PM ET
Member Since: 1/5/2008
Posts: 3,379
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I'm not positive, but I think they only have to give a reason when they decline to mail a book as it is requested from them.  If they accept it, and then click on cannot mail, I don't think they have to give a reason.

Date Posted: 1/21/2010 9:49 PM ET
Member Since: 4/6/2007
Posts: 1,412
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Last Edited on: 6/5/11 1:35 PM ET - Total times edited: 1
Date Posted: 1/22/2010 7:38 AM ET
Member Since: 8/27/2007
Posts: 3,326
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I think if they do that (what Julie said) then the email will have a line that says, "The sender had this to say .... " and the comment they write (even if just a period) comes after that.

Well, either way, I guess it doesn't matter much. I just wondered if something had changed. It's been a long time since I  had to use that feature.

Cathy A. (Cathy) - ,
Date Posted: 1/22/2010 12:34 PM ET
Member Since: 12/27/2005
Posts: 4,149
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If you click "I Cannot Mail" before you accept the request, then you must provide a reason. It doesn't have to really say anything though.

If you accept the request and then click Cancel Order, there is no place for you to enter the reason.