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Topic: Where are my credits?

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Subject: Where are my credits?
Date Posted: 6/16/2008 3:31 PM ET
Member Since: 6/16/2008
Posts: 60
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I posted my first ten books, but I didnt get my credits. How long does this usually take?

Date Posted: 6/16/2008 3:39 PM ET
Member Since: 7/31/2007
Posts: 2,693
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how long has it been since you finished posting your 10th book?

Date Posted: 6/16/2008 3:45 PM ET
Member Since: 4/25/2008
Posts: 428
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Your bookshelf only shows 8 books. If the last two didn't make it for some reason, you won't get your credits until they are put in there.

Date Posted: 6/16/2008 4:14 PM ET
Member Since: 6/16/2008
Posts: 60
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It only shows ten books because I already mailed two of them....so do I still get my credits?

Date Posted: 6/16/2008 4:23 PM ET
Member Since: 5/21/2008
Posts: 342
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I had to post 11 books before my credit showed up.

 

Date Posted: 6/16/2008 4:33 PM ET
Member Since: 6/16/2008
Posts: 60
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Okay then I guess ill try that....

 

Date Posted: 6/16/2008 4:36 PM ET
Member Since: 6/16/2008
Posts: 60
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okay it still didnt work and now ive posted 13

Date Posted: 6/16/2008 4:40 PM ET
Member Since: 10/6/2005
Posts: 10,718
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Sabrina are you the first member registering from your address and from your particular computer? The system doesn't give the free credits if you live at the same address as an existing member and I don't think it gives them if you register from the same IP address as an existing member either although I'm not 100% sure on that one...

Date Posted: 6/16/2008 4:40 PM ET
Member Since: 9/24/2005
Posts: 205
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Any other accounts in your house? 2 credits are only for thr first sign up. Have you checked your credit registry? It shows all credits in and out of your account. Have you tried logging out and then logging back in?

Date Posted: 6/16/2008 4:45 PM ET
Member Since: 6/16/2008
Posts: 60
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I made an account like three years ago, and never got on after making it....but that was sooooooooo long ago!

Date Posted: 6/16/2008 5:04 PM ET
Member Since: 6/4/2007
Posts: 2,941
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Well then there's your free credits, three years ago.

Date Posted: 6/16/2008 5:05 PM ET
Member Since: 6/16/2008
Posts: 60
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damn. I cant remember the password from three years ago! Man this sucks...

Date Posted: 6/16/2008 6:45 PM ET
Member Since: 10/6/2005
Posts: 10,718
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I would write to the "powers that be" (use the contact us button at the bottom of the screen) and explain the entire situation to them. If you never used your original free credits, you should still be entitled to them.

Date Posted: 6/16/2008 9:14 PM ET
Member Since: 5/10/2005
Posts: 2,357
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And if your old account still exists they'll probably want to merge them.

On the bright side, if you've mailed 2 already you'll have 2 credits soon!

Date Posted: 6/16/2008 10:16 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Yes, contact TPTB! Use the "Contact Us" link at the bottom of the page. Send feedback, and use the category "Problem". They'll work with you to fix it. They're really nice folks!