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Topic: Why does this keep happening.

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Subject: Why does this keep happening.
Date Posted: 12/4/2007 8:45 AM ET
Member Since: 1/29/2007
Posts: 3,365
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I've now had the same poster, request a book I have. They have some really long, funnily worded conditions, that I cannot meet. No matter how many times they request it or how polite they are, my books don't meet the condition. So, I've gotten 4 requests now from this exact same poster (recognized b/c how many people want smoke-free, pet-free books b/c their toddler chews on them and also realizes this is a used book site but would like books that are in like-new condition. lol)  When I've had a book refused b/c of conditions it won't let me request it again unless someone else has the book. Is there a way to make it stop?

Last Edited on: 12/4/07 10:26 AM ET - Total times edited: 1
Date Posted: 12/4/2007 9:44 AM ET
Member Since: 5/10/2007
Posts: 5,526
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that must be a glitch because that shouldn't happen.  Contact R&R and let them know the book title and the requestor so they can look into it

Date Posted: 12/4/2007 10:35 AM ET
Member Since: 7/14/2007
Posts: 8,942
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I've had that happen a few times myself.  It cycles through sometimes in a week, sometimes in a day, but the same requester asking for a book I've refused to send due to conditions. 

Date Posted: 12/4/2007 10:44 AM ET
Member Since: 8/16/2007
Posts: 15,231
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Is it a WL book? I've had that happen when there are two people in the WL line, it gets caught in an endless loop between the two. JUst be patient and it will stop. Or contact R& R and see if they can make it stop.

Date Posted: 12/4/2007 3:25 PM ET
Member Since: 1/29/2007
Posts: 3,365
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Not a WL book. Actually one that's been on my shelf since I joined. <L>  I'll contact R&R if it happens again.

Date Posted: 12/12/2007 1:36 AM ET
Member Since: 9/19/2007
Posts: 37
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I have been reading through this forum looking for an answer to a question and so far this is the closest I have come to finding an answer.  I am afraid that if I post my question as a new topic, someone will tell me I should have looked somewhere else for an answer rather than helping me solve this particular issue. 

I requested a book and it was cancelled because the person did not think it met my requestor conditions even though the condition they described in the notice was fine (they did not know what "very good" according to Amazon.com standards meant so I have changed the wording to be more clear).  I have sent the person a PM telling them that the condition of the book is fine but I can't request it again.  I keep getting a message stating that the book does not meet my requestor conditions instead.  I have been able to request a book a second time in the past after letting the person know the condition was fine but it seems the system must now be set up to prevent this.  If both parties are okay with the transaction, how do we get the chance to make it happen without a system override?

The message is helpful for books in my Reminder list that I have requested and then had cancelled because the book clearly does not meet my requestor conditions so I am not unhappy with this feature in general.  It is too hard for me to remember which books on my reminder list are not in a condition worth the point I would have to spend.  I just want to be able to order this particular book that this other person also wants to send to me and I would rather have the transaction go through the system rather than sending them a credit directly and then having no record of my request.

Date Posted: 12/12/2007 4:05 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Not intending to be rude, but instead of reading the forum for the answer, did you try the Help Center? It is very well written, and finds answers based on keywords quite well. It also describes how requestor conditions work completely, including this part:

  • If a sender declines by clicking "My book does not meet conditions"
    • This permanently declines this copy of the book to this requestor:
      • the requestor will not be able to re-request this book from this sender, even if Requestor Conditions are then toggled to "No" in the Account Settings.
      • The requestor will need to wait for another copy of the book if there aren't any others available at that time.

The Help Center here is sooo much better than 90% of the sites I've been on, and people just don't expect to find the answers so easily there :)

What the HC doesn't tell you is that there IS a way to get around the problem, if both parties are willing:

  1. You can buddy the credit for the book to the other member, and send them your address in a PM.
  2. The other member can then mail the book to you using the "Mail to a Friend" feature. Then they mark the book received and it comes off their "Books Mailed" tab. They don't get another credit, altho most wonder about it when they first use the "mail to a friend" feature, because it looks different to see a book that needs to be marked recieved from yourself!

Hope that helps!

Date Posted: 12/12/2007 10:16 PM ET
Member Since: 9/19/2007
Posts: 37
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Not to be rude, but the Help Center does not give me the answer I need for my question.  It only states what I already know.

I found another book in their inventory to request and then buddied them a credit for the book I want that I can't order so they can send them together and I can leave feedback when they arrive.  I would like the safety of requesting the book through the system since that is the purpose of going through a system but this will work this time, assuming I actually get the book I want. 

I had another order rejected because the person was unsure if their book meets my requestor conditions so I re-wrote my conditions again.  Since I can't request this other book now that it has been rejected, even though it meets my conditions, I will give up trying to make it work in the future.  I have several books on my reminder list now that probably meet my requestor conditions but I will have to wait until someone else posts the books since there does not seem to be a way to go through the system to get these books.  I have them on my wishlist on another site so I may have some luck getting them there.

From the Help Center comments it sounds like there is an option to toggle to "no" on requestor conditions when ordering a book, like there is for BOB, but I must not have seen it before.  In the past I was able to change my condition notes and request the book again but the system seems to have changed so that is no longer possible.  I suppose it is better to block duplicate requests than it is to allow people to work it out so the request goes through.

Date Posted: 12/12/2007 11:15 PM ET
Member Since: 10/30/2005
Posts: 3,562
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You are correct in that we used to be able to toggle to "no" on the RC and then request the same book. That has changed fairly recently and we are no longer allowed to do it.

For some reason, I thought I read that another member went through the same thing and then said that they requested another different book (like you did) and was able to add the rejected title as part of a bulk request. I am probably mistaked about that, but am curious if you tried it?

Date Posted: 12/13/2007 1:28 AM ET
Member Since: 9/19/2007
Posts: 37
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I actually did try it and it worked!  I wish I had known before giving a buddy credit but as long as people are honest it should work either way.

Date Posted: 12/13/2007 8:17 AM ET
Member Since: 5/29/2007
Posts: 13,347
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I also, if needed, and have had contact with the person, remove my RC's for a certain request. 

Date Posted: 12/13/2007 10:39 AM ET
Member Since: 8/1/2007
Posts: 5,034
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You can also buddy a credit to another member and have them order for you and give your address for the mail to address.