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Topic: Why don't members respond to your book requests?

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Subject: Why don't members respond to your book requests?
Date Posted: 11/14/2009 8:54 AM ET
Member Since: 9/10/2009
Posts: 23
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I have had to cancel 2 or 3 because waiting a week and no response. does anyone else have this problem? I always respond when people request from me its just common courtsey to do so.

Date Posted: 11/14/2009 9:02 AM ET
Member Since: 6/26/2006
Posts: 6,633
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Don't cancel!  The book requests roll over to a new person after 5 days - if you cancel and re-request via FIFO, you'll be requesting from the same non-responder.

When the request rolls over the book is removed from the non-responder's shelf and after enough non-responses, the person's account is put on hold.  By waiting it out, you're helping to weed inactive users from the system.

Date Posted: 11/14/2009 9:05 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Some people join and then just abandon their accounts for various reasons. Sometimes people forget to put their accounts on hold before they go out of town-especially if it hasn't been very active.

Also are you cancelling them or are you letting PBS cancel them?  If you are cancelling them and then just reordering the book it's going to the same person over and over again and they are obviously inactive. If PBS is automatically cancelling them after 5 days and reordering the book for you then you've just had a run of inactive accounts.  I find this to happen most when I order a heavily posted book.  People join and if they have nothing but heavily posted books-they don't get orders for a long time and so they just forget about PBS and lose interest.

Subject: re:
Date Posted: 11/14/2009 9:08 AM ET
Member Since: 9/10/2009
Posts: 23
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I decided to stick with those on my buddy list instead of other members.



Last Edited on: 11/14/09 10:06 AM ET - Total times edited: 1
Date Posted: 11/14/2009 10:08 AM ET
Member Since: 7/31/2007
Posts: 2,690
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Also, some people have to wait until the end of the allowed 5 days to accept so that they can make it until a time that they can mail...not everyone can go to the post office daily.  Also, if you are cancelling you may  be cancelling on the one the order has rolled over too so, you really haven't given them a chance to respond.

Date Posted: 11/14/2009 12:14 PM ET
Member Since: 10/28/2008
Posts: 3,523
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I have been having a lot of problems with that lately.  I pm the person and never get a response.  Why do people list if they are not interested enough to keep up with what is going on????/  I am waiting on books that were mailed?? wondering if they were or not. Now the person has the shelf on hold and won't answer pm's.

 

 

 

Date Posted: 11/14/2009 12:35 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I think there are a lot of inactive members, and although we help to weed them out, the delays do mount up. I try to do a lot of my purchasing through looking at the bookshelves of people active in the various forums - then I know they are online regularly and the odds are less of having the request roll over several times. Even at that patience is required, because sometimes life intervenes!
Date Posted: 11/14/2009 1:04 PM ET
Member Since: 9/10/2009
Posts: 23
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guess its not just me having trouble with deadbeats then.

Date Posted: 11/14/2009 1:19 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Everytime PBS is talked about in a magazine, newspaper or on TV we get an influx of members.  Some become active and some join on a whim and then just don't do anything with it.  Especially if they don't have any book orders right away. Someone who joins with nothing but heavily posted books, doesn't get any orders then just doesn't participate.  Then several months later their books are finally at the top of hte FIFO line but theyve changed their email address or just ignore the messages. 

I still think PBS should require a once a month log in to stay active. It wouldn't be a hardship for those people who don't have heavily active accounts but still want to keep it open. And those of us who are on just about everyday would obviously have no trouble.  The once a month log in could be waved for accounts that have been put on vacation hold for an extended time-like someone moving or going on a long vacation. 

Or even if they just auto held an account after one non-response.  If it's someone who just forgot to go on vacation or had some personal issues that kept them away-then they don't lose out on anymore WL books or book requests.  They can just unhold when things straighten out.  But it would weed out the actual inactives much faster.

Date Posted: 11/14/2009 1:36 PM ET
Member Since: 1/17/2009
Posts: 9,728
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I order about 40 books a month and only occasionally do I come across an order that rolls over. (although I just ordered a child's book recently that rolled over 3 times before it was mailed!)  Although it happens quite often that it will take 3 or even 4 days for the order to be accepted. It's also less common that it goes the whole 5 days before being accepted, but sometimes it does.

You just have to let the orders roll over and let PBS do its thing.

Its a matter of perspective, too. If you only order a few books a month and 1 or 2 of them rolls over, that is a huge percentage of books ordered, and gives an impression of a lot of problem members. I have so many per month that if 1 or 2 or 5 roll over, its a much smaller percentage and it doesn't really bother me.

Date Posted: 11/14/2009 2:37 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Ditto here, while I occasionally have a book roll over to the next person, it doesn't happen very often, and I order a great majority of book from FIFO. While I love my buddies, they don't very often have the books I want to order on their shelves or post the books I have on my wish list. I have so many books on my TBR stacks that I don't mind waiting out the few requests that do roll over--if it helps get rid of some of the deadbeats, that's fine with me!

Edited to Add...to answer your question, "why don't members respond," I think it's mostly because some people tend to post 10 books that are heavily posted in the system...they don't get any requests right away and once their initial 2 free credits are gone, they lose interest and wander away, leaving their bookshelves intact, so that by the time someone DOES request one of their books, they've already forgotten about PBS. That is likely the #1 reason, I think.

Cheryl



Last Edited on: 11/14/09 2:40 PM ET - Total times edited: 1
Date Posted: 11/14/2009 4:29 PM ET
Member Since: 9/10/2009
Posts: 23
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I tried books posted at 3pm est here today on the post and requested one from a member.  Since she posted it today she wouldn't be a deadbeat.

Its just frustraiting when you respond to people requesting from you you mail it and get a credit but can't get a member to respond to you.

I just make notes on members that don't respond and remember not to ever request from them

Date Posted: 11/14/2009 4:39 PM ET
Member Since: 3/27/2009
Posts: 25,000
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"guess its not just me having trouble with deadbeats then"

Katie, everyone has trouble with deatbeats on occasion. Often it occurs in clusters and in the summertime. Yes, it's very annoying.

 

"I decided to stick with those on my buddy list instead of other members."

That's so sad. You just eliminated a huge opportunity to meet and swap with new people all because of a few deadbeats?  But to each her own.

 

"I just make notes on members that don't respond and remember not to ever request from them"

Do you understand how the First in First Out (FIFO) system works? You don't have a choice of who to request books from. Unless you only swap with just your buddies so taking notes is pointless.

Date Posted: 11/14/2009 5:12 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Katie: if you order a book from the Books Posted Today listing-it doesn't mean you are getting that book that was just posted.  You are getting a copy that was posted before that.  That lists includes books that are already in the system.  So if there were copies alreayd posted when that book was posted at 3pm today-your request would go to whomever posted the book the longest time ago.  If it's a heavily posted book that could have been months ago. 

I just try to keep in mind that letting a request time out helps weed out the inactive members.  PBS does put a hold on accounts they deem inactive.  So when a request or WL offer is cancelled by the system for no response they look at the account.  If they see other signs of no activity (another missed transaction, PMs going unread etc..,) then they suspned the account removing all their books from the FIFO lines. I'm not sure how many it takes but they did reduce it to help weed inactives out faster.

Date Posted: 11/14/2009 6:45 PM ET
Member Since: 7/12/2009
Posts: 177
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I think some people join just to get their 2 free books, and don't intend to send any out.  I've had several wishlist requests cancelled by new members who had just listed the book hours before, or the system cancels after 5 days.  Maybe they have been overwhelmed with orders and can't afford the postage, or maybe they found out their book was not postable.  But I think in some cases, they never intended to send any books out.

Date Posted: 11/14/2009 9:21 PM ET
Member Since: 9/27/2008
Posts: 370
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If she posted the books today, it's possible that she posted the books, looked around the site for a few minutes, then got off the computer to go do something else. 

Ronda (RONDA) - ,
Date Posted: 11/16/2009 11:55 AM ET
Member Since: 3/3/2009
Posts: 415
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if you are looking for a book that has several posted in the system you can try asking for a deal on it in the book bazaar (you can't ask for wishlist books), that should get you a member that is active rather than going thru the FIFO list.  The FIFO list will work eventually, but if you are impatient the book bazaar might get you a quicker result.

Date Posted: 11/17/2009 12:31 PM ET
Member Since: 10/28/2009
Posts: 47
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As a fairly new member, I have a lot of books that seem to be in top demand.  I try to respond as promptly as possible, but then it is difficult to come up with the money to send all the books that have been requested.  I have mailed four books out since I joined and have 10 more that are on my to mail list.  Postage is expensive, so I end up having to strike deals with the members requesting my books and see if it's OK if they wait a little longer.  I have no problem sending the books; that's why I joined.  I just didn't know my books would be so popular.

Cathy A. (Cathy) - ,
Date Posted: 11/17/2009 1:17 PM ET
Member Since: 12/27/2005
Posts: 4,124
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Darcy,

You might want to make use of the Vacation Hold feature. You can put your account on hold and this will prevent new requests for your books from coming in. It's really better to do this than to post wish listed books and then ask the recipients to let you mail late. While they're waiting for you to be able to mail, other people are posting those same books, and the wishers are getting bypassed because they're tied up in a delayed request with you.

Please consider canceling the requests for books you cannot afford to mail right now and then putting your account on hold. You can then post the books to your shelf again and take your account off hold when you have some money. At that time, your books will then be offered to the people who are first in line for them.

If you put your wish list books on auto-request, then you'll still be able to receive those even while your bookshelf is on hold.

Date Posted: 11/17/2009 2:33 PM ET
Member Since: 8/26/2006
Posts: 9,327
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If someone neglects to respond to an offer or an order twice in a row, their account is placed on temporary hold.  So letting the system cancel the order really does help weed out inactive accounts.  And if ignoring the order was an oversight -- someone who forgot to place their account on vacation hold before she left for the Bahamas -- she can reactivate her account easily when she returns.

Date Posted: 11/17/2009 4:22 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Darcy: put your account on hold until you have postage money.  And put your books on the TBR Pile before you post them.  That'll tell you if they are WL or not.  Then you can post them as you have postage money.  Or you can add all your books to the Reminder List and that'll tell you how many copies are in the system.  It won't tell you how many are on WL. But if it's says 0 than there's none posted and possibly a WL-either way the book will probably be requested quickly. Than you can post books that have a lot of copies in the system to work their way up FIFO-but hold off on the others until you have postage money.  Letting requests time out is not a good habit to get into. 

Date Posted: 11/17/2009 5:16 PM ET
Member Since: 3/1/2009
Posts: 273
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I had some trouble last month, on a book bazzar deal no less, that the person accepted but didn't mail by the mail by date. Silly me, I didn't notice that it rolled over and I ended up with the one book I had ordered and didn't realize it until the book came in the mail. I appreciated the nice book I got, but was disappointed that the member I had talked about with the deal had not PM'ed me and let me know they couldn't send it out. Maybe its just me, but I like to move books quickly off my shelf so I can move different ones back in!

Date Posted: 11/17/2009 6:52 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I would rather let my requests roll onto the next person that will respond so those good people get my credit and the dead beat gets noted in the system.

You aren't doing anyone (or yourself) a favor by cancelling the request or just getting books from your buddies.
Patience is something your learn while on this site, the books will  come to you if you allow it to get past the deadbeats.

And if they aren't WL books you could ask for them on the Book Bizaar.