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Topic: Why can't PBS calculate

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Subject: Why can't PBS calculate
Date Posted: 8/29/2009 1:35 PM ET
Member Since: 11/6/2008
Posts: 110
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I said I could mail a book within "2 days" on August 27th at 11:30pm.  At 12:15am on August 29th I get a reminder from PBS that I have not mailed the book.

PBS sent their reminder 1 day and 45 minutes after I said I would mail the book in two days.  Why can't PBS send their reminder emails after "2 days"?  I have complained to PBS about them sending their reminder e-mails before the 2 days has expired, but they won't do anything about it.

Since I typically package my books late in the day I am getting multiple of these inappropriate messages from PBS.



Last Edited on: 8/29/09 1:42 PM ET - Total times edited: 1
Date Posted: 8/29/2009 1:53 PM ET
Member Since: 8/13/2008
Posts: 13,147
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They are sending a reminder that is automatically generated. It's not personally for you. Just delete it and be done with it. :)

Date Posted: 8/29/2009 2:14 PM ET
Member Since: 8/26/2006
Posts: 9,337
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you could choose a later 'mail by' date if the 1-day reminder annoys you.  (as soon as the clock passed midnight, you were in the one-day range)

Date Posted: 8/29/2009 2:27 PM ET
Member Since: 5/6/2008
Posts: 5,345
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You should choose the 'mail by' date later anyway. Once, because of a snowstorm, I missed the mail by date. I sent the book anyway and let her keep the credit, it was my fault, but I learned my lesson.

Cathy A. (Cathy) - ,
Date Posted: 8/29/2009 2:27 PM ET
Member Since: 12/27/2005
Posts: 4,145
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You said on the 27th that you'd mail within 2 days. That means you'll mail by the evening of the 29th, so you should expect to get a reminder on the morning of the 29th. It wouldn't make any sense to wait until the 30th to remind you to do something on the 29th. The time of day when you accepted on the 27th is totally irrelevant. The only thing that works by the hour is wish list offers, everything else works by calendar days.

If you don't want to read the reminder emails, you have several options:

1) Mail early. If you'd mailed on the 28th, you wouldn't have gotten a reminder on the 29th.

2) Choose a later date and mail by that date.

3) Use your email program's filtering mechanism to send emails with subjects that start with "Mark Mailed" straight to your trash folder.

Personally, I'm not fond of these or the "Have you received..." emails either; but obviously not all members are as active or responsible as we are, and I find it's takes less than a second to delete an automated PBS email that I don't want to read.

Date Posted: 8/29/2009 2:49 PM ET
Member Since: 8/23/2007
Posts: 26,510
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They do this because of the large # of people who don't mark books mailed and then complain when people won't give them a credit because they ended up with 2 copies of the same book. 

If you don't want the reminders (which you can easily delete without reading) then choose the 5 day mail option and still mail in 2days.  I alwasy choose this option even if I plan to mail the book the same day the order comes. You just never know what life is going to throw your way and you need that  5 day buffer (actually 7 with the 2 day cushion they give.)

Date Posted: 8/29/2009 2:56 PM ET
Member Since: 8/27/2005
Posts: 4,134
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Those reminders used to annoy me too until I realized how many people forgot to mark books mailed, and all of the problems that causes.   Now I just consider them a necessary evil and ignore them.

Date Posted: 8/29/2009 3:01 PM ET
Member Since: 8/23/2007
Posts: 26,510
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There was a thread on the CMT recently from someone complaining that they didn't get enough reminders from PBS and didn't mark some books mailed.  So apparently people really need this reminders because they can't remember themselves.

Date Posted: 8/29/2009 6:55 PM ET
Member Since: 8/10/2005
Posts: 4,601
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It mostly has to do with the timing, I think, since all of PBS's automated e-mails and things such as cancellations of orders for lack of marking mailed or responding to requests seem to be generated between midnight and 3 a.m. (I suppose depending on your time zone.) So sometimes people get a little extra time, and if you do most of your stuff just before midnight, a little less time.

The easiest way to not get those auto mails is just to pick the latest possible mailing date. I do that all the time...sometimes I mail the very next day, other times it's a day or two...I almost never need that much time, but since there is no penalty for saying you can mail a book on 9/5 and actually mailing and marking it mailed on 9/2, it keeps my mailbox free of PBS junque-mail. :)

Cheryl

Date Posted: 8/30/2009 1:24 AM ET
Member Since: 1/12/2009
Posts: 262
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I try to mail books the next day, but mark them mailed before I log off at night.  It must cause some people to wonder that it was mailed on 8/30 at 1:26 AM.  But I've never forgotten to mark something mailed yet.     :)   D.

Date Posted: 8/31/2009 5:52 PM ET
Member Since: 6/13/2009
Posts: 433
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I find these a little irrating also - but the delete button helps my frustration.