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Topic: Why isn't this showing up in my transaction archives?

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Subject: Why isn't this showing up in my transaction archives?
Date Posted: 11/18/2012 8:10 PM ET
Member Since: 11/30/2007
Posts: 4,960
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I thought all RWAPs would show up in my transaction archive, but this one did not. I ordered two books from one member and our mailman requested at the door $2.47 for postage due. The member had sent both books individually using a duplicate label instead of wrapping them together under one label. Anyway, there now is a RWAP for insufficent postage and I filled all that out. The way it worked was showing the one book as being received in good condition and the 2nd book as having insufficient postage. I wrote a message to the member explaining what happened and asking for a refund for the postage I paid. Then I clicked the button to send it. When I look at my transaction archives, it is showing the book as being a successfully completed transaction when it was not. So, why did that happen and how do I mark whether or not the member resolves this RWAP?

Date Posted: 11/18/2012 8:41 PM ET
Member Since: 12/31/2009
Posts: 3,995
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I'm not positive on this, but I think that when you choose the "insufficient postage" option the system is assuming that you did not accept the package, therefore it counts as an incomplete transaction.

Date Posted: 11/18/2012 9:15 PM ET
Member Since: 12/28/2006
Posts: 14,171
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The OP says it's showing as a complete transaction.  So it doesn't have the smell check mark beside the book pic in your transaction archive?  Did you get the box to inform the sender of the problem and request a credit to cover your postage costs?



Last Edited on: 11/18/12 9:15 PM ET - Total times edited: 1
Date Posted: 11/18/2012 10:54 PM ET
Member Since: 8/16/2007
Posts: 15,186
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The postage due is like the late mailing RWAP I believe, it is more of a FYI type Problem swap and it is still considered a successful swap because the book arrived safely and postable - the Problem didn't have anything to do with the book so it isn't marked with an X.

Date Posted: 11/19/2012 2:49 AM ET
Member Since: 11/30/2007
Posts: 4,960
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I can understand the late mailing RWAP being more of a FYI type problem as nothing was lost nor forfeited. But in the case of insufficent postage and the loss of $2.47 because of the sender's error, this is in my opinion quite different. She used a "duplicate" label to send the one book. In other words she didn't pay for the 2nd book to be mailed, I did! In the RWAP for the one book, I did fill out what happened in the space provided. I can see the one book being marked as a success because it was paid by the member, but I can't understand why the 2nd book was marked as a success when I marked it as a "Problem" book.

Cathy A. (Cathy) - ,
Date Posted: 11/19/2012 9:59 AM ET
Member Since: 12/27/2005
Posts: 4,124
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(Putting on my Software Engineer hat here, I can tell you from my own experience what causes this kind of thing ...) The programming for the Transaction Archive page hasn't been reworked in a long time, and it just doesn't account for some of the newer features on the My Account page. If you use one of the newer problem types, then the T.A. doesn't know how to display that information so it doesn't show up as a problem.

If the sender doesn't respond to your PM then you can still use the Contact Us option and ask PBS to intervene. They can see all your PMs and they will know that you indicated there was a problem when you marked the book received. You don't have to worry about marking the problem resolved. Since you can't do it, just ignore that part of the process. It's not showing as a problem swap for the sender either, so she's not going to ask you to mark it resolved.

Date Posted: 11/19/2012 12:12 PM ET
Member Since: 11/30/2007
Posts: 4,960
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The sender pmed me this morning. She is sorry and is going to resolve the situation. Being a new RWAP in the system, it threw me off and put me on the confusion couch, lol.

Date Posted: 11/19/2012 12:57 PM ET
Member Since: 8/16/2007
Posts: 15,186
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(Putting on my Software Engineer hat here, I can tell you from my own experience what causes this kind of thing ...) The programming for the Transaction Archive page hasn't been reworked in a long time, and it just doesn't account for some of the newer features on the My Account page.

I don't think this is it at all. For a couple of reasons. First, the broken problem swaps is really to mark problems with the book itself (bad book or not showing up). In this case the book is perfectly fine. The new items are just to give members something to mark when they have problems with a swap that do not pertain to the book. It leaves an information trail on the senders account too in case the sender has a habit of doing things they might need help remedying. Second, I believe it is because the postage due option is for ANY amount postage due. Someone can use it for $0.02 due or $2.47. There is no reason to have a bad swap recorded for 0.02 postage due. If the postage due is outrageous, the suggestion in the Help Center is that you can mark it return to sender and not accept the book and pay the postage due.

Glad the member is going to resolve the situation Connie. Hope you explained to her that is very not good to reuse labels like that.

Date Posted: 11/23/2012 6:52 PM ET
Member Since: 11/30/2007
Posts: 4,960
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Thanks everyone! The sender refunded my credit yesterday and apolized profusely. I doubt she will reuse a label again, so lesson learned. I also learned to not accept a book with that much postage due.

Date Posted: 11/25/2012 12:20 AM ET
Member Since: 1/17/2009
Posts: 9,714
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Did your sender say why she just didn't mail both books in the same package? Its likely that she may have only needed 2.47 for the whole package if they were both paperbacks. She must have purposely decided to mail them separately as mailing them together in one package would be the default site behavior.
Date Posted: 11/25/2012 3:43 AM ET
Member Since: 11/30/2007
Posts: 4,960
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The sender has been a member since late March and has only mailed out 9 books so far. My 2 book order was probably her first mulitple order and she didn't understand how to ship them properly. Yes, they both would have shipped under one label for $2.47.

Date Posted: 11/27/2012 10:04 PM ET
Member Since: 4/28/2009
Posts: 9,565
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I had a weird thing happen too-- in a large children's book series (over 100 stories), 2 books that were ordered from me never got deleted from my bookshelf, but 2 that had not been ordered did!  So today someone placing a request "saw" those 2 already swapped books on my shelf and wanted to order them.  I kindly explained my "disappearing" book dilemma and asked if they'd like any of the other 12 titles I have left in that series.  They are getting a "3 for 1 deal" so hopefully they won't be too angry and just totally cancel the order.