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Topic: Wish list book disappeared....

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Subject: Wish list book disappeared....
Date Posted: 6/2/2010 5:16 PM ET
Member Since: 8/18/2008
Posts: 351
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I had two wishlist books granted to me only to have the poster say they couldn't mail them to me because one book she doesn't have and the second she already mailed, I'm assuming to someone else.  Now, these have been on my list for a year so I am guessing she must have just posted them for me to have a wish granted, no?

Anyway, one book went back on to my wish list and I am #1 again but the other didn't.  It doesn't even show in my tranactions file.  I tried to look the book up and add it back to my wish list and it isn't found in the system.  

How could it be there one day and not the next?  Why didn't it show in my account as cancelled like the other book?  They were both cancelled at the same time by the same member?

Confused......   :0/

Date Posted: 6/2/2010 5:19 PM ET
Member Since: 1/17/2009
Posts: 9,852
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Well, possibly if you have your Wish List sorted by author, you may not see all books.

Regarding looking for the book again and not finding it ... when you are searching, make sure you are not just searching "Posted Books" ... cause you need to click it over to All Books ... that catches me every day.

Other than that, if you are sure it's missing from your list, your best bet is to contact PBS and ask them to look into it, as they can rectify it if they find some glitch that happened.



Last Edited on: 6/2/10 5:19 PM ET - Total times edited: 1
Date Posted: 6/2/2010 6:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It's possible that she had her account on hold for a long time and just unheld it and those books went WL in the meantime.  I know it seems unlikely that her account was on hold for a whole year. But we do have a lot of military members.  Or she could have just built up a whole lot of credits and put her shelf on hold until she got more books.  I had my account on hold for 6months one time beause of a military move.  When I came off hold I had like 30 requests off myshelf in like the 1st week. 

Date Posted: 6/2/2010 7:03 PM ET
Member Since: 8/16/2007
Posts: 15,194
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It should be in your Transaction Archive and in your Credit Registry. In the TA, the sort defaults to request date I believe so you may have to look farther back, in the Credit Registry they should both be listed on the date of cancellation.

You should also find the e-mails in your Club Communications about the books being cancelled. Those will tell you if the book was returned to your Wish List or what they system did with the request.

Is there anything in your Request or Enroute to you Tabs? In case the book has already been requested from another member for you.

Date Posted: 6/3/2010 6:34 AM ET
Member Since: 8/18/2008
Posts: 351
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Thanks Melanie.  I never even noticed the credit registry before.   I did find the transaction there but it still does list in my transactions, strange.

Anyway, I was able to find it there and that is all that matters.  THANK YOU!