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The Wow Factory: Creating a Customer Focus Revolution in Your Business
The Wow Factory Creating a Customer Focus Revolution in Your Business
Author: Paul Levesque
This eye-opening book introduces customer focus as a decision that every person in the organization will make, everyday. Author Paul Levesque provides the readers with both the reason and the method for injecting the "wow" factor into their most routing customer transactions, regardless of whether their business is a one-person operation or a mu...  more »
ISBN-13: 9780786303861
ISBN-10: 0786303867
Publication Date: 3/1995
Pages: 192
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Publisher: Irwin Professional Pub
Book Type: Hardcover
Other Versions: Paperback
Members Wishing: 0
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