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Topic: Wrong Book, Moral Conflict, etc.

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Subject: Wrong Book, Moral Conflict, etc.
Date Posted: 8/10/2009 9:34 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I opened a PBS package today, and inside was a book I didn't order.  I marked it "Received Wrong Book" and sent a message to the sender alerting them to the mistake.  Then I opened my next PBS package, and it contained to book I had actually ordered.  I changed the RWAP to the mistake option and resoved it.  BUT - the following PM exchange will probably explain the issue I'm concerned about best:

Me:

I just discovered that I have received BOTH Crank and Fast Food Nation from you. On the FFN packaging, both my address and the address of another person,  [name redacted] are visible. Would you like me to forward the book to [name redacted]? If so, please buddy me a credit. In the mean time, you should probably PM  [name redacted] to let her know what's going on (if it was  [name redacted] who ordered FFN). Also, in the future, it might not be the worst idea to take a look at your packages before you mail them to ensure only ONE address is visible.

Thanks,
C.

Sender:

8/10/2009 @ 4:18 PM ET

Would you be willing to go ahead and send the book on to her. I will give you a credit. Thanks so much.... This is my first time sending out books.


Thanks,
  8/10/2009 @ 4:21 PM ET

Me:

Just buddy me a credit and I would be glad to do so! Welcome to PBS.

It's all complely polite, but the problem is - she hasn't buddied me her credit.  I'm hoping she went off line right after she PMed me.  But - I wonder, if I never hear from her again, I suppose I should just send the person who ordered Fast Food Nation her book, it's just really annoying.  But I think I will be too guilty not to,  Hopefully she'll send the credit as she said. 

Date Posted: 8/10/2009 9:39 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Most likely, if she is really new - she doesn't know how to Buddy a credit.

Ruth

Date Posted: 8/10/2009 9:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would wait a bit and then PM her again.  Um did you get the book you ordered?  If you got the book you ordered and an extra book you shouldn't have marked it Wrong Book REceived. You should have just marked it received and then PM'd her about the extra book.

Date Posted: 8/10/2009 9:47 PM ET
Member Since: 1/30/2009
Posts: 5,696
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If you got the book you ordered and an extra book you shouldn't have marked it Wrong Book REceived. You should have just marked it received and then PM'd her about the extra book.

I marked it wrong book received before I realized I had actually received my book in a seperate package.  It really never occurred to me that this was a mistake that anyone could make.  See quoted text:

I opened a PBS package today, and inside was a book I didn't order.  I marked it "Received Wrong Book" and sent a message to the sender alerting them to the mistake.  Then I opened my next PBS package, and it contained to [sic. oops.] book I had actually ordered.

I'll wait a couple of days and then send another message.  I hope she hasn't been frightened away.

 

 

 

Date Posted: 8/10/2009 9:54 PM ET
Member Since: 12/9/2007
Posts: 9,601
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It starts to get tricky around PBS.  More so than one would think.  Now I open all the books I get in a day (rarely more than one) and closely inspect each one before opening another.  I keep each received book with it's wrapping so I can refer to it.  Then I go online to MY Account page and look to see if the person sending the books is new (not always a public profile - so I look at their bookshelf and re-sort according to date).  I do this especially because if they are new, it could explain several questions I might have.  Then I go ahead and mark them received or RWAP or whatever, and fill out the received book survey!

Ruth

Date Posted: 8/10/2009 10:22 PM ET
Member Since: 2/26/2006
Posts: 34,964
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Keep in mind if the member is brand new, she needs to have received 2 books through PBS before she can buddy you a credit.  A new member can use the "refund credit" button located in their transaction archive though.

Date Posted: 8/10/2009 10:27 PM ET
Member Since: 1/30/2009
Posts: 5,696
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Hunter - Oh, I bet that's what the problem is - though, she did use DC so she should have at least 2 credits (unless she spent them, of course!).

Date Posted: 8/10/2009 10:47 PM ET
Member Since: 8/23/2007
Posts: 26,510
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OK missed that. 

Date Posted: 8/10/2009 11:01 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Just an FYI - if you receive a completely wrong book (wrong title, author, ISBN) you should NOT mark the book as received. You should contact the sender to see if they messed up shipments (like this one did) and see what they need to do to fix it. You only mark the book you requested as received once it shows up and if the book you actually ordered never shows up, the book goes lost in the system. The Received With a Problem - Wrong Book is for when you receive an ARC or if it is correct on a few of the 4 things that need to match, but not all (like binding or ISBN).

Date Posted: 8/10/2009 11:25 PM ET
Member Since: 4/13/2009
Posts: 285
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Personally, since she's brand new, I'd go ahead and send the book on and hope she come through with a credit when she can.  The good karma would be worth the risk of losing a credit.

Date Posted: 8/10/2009 11:39 PM ET
Member Since: 2/13/2009
Posts: 227
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I had something very similar happen to me.  I had two packages arrive from the same sender.  One was the book I ordered and the other was not intended for me.  The person printed my wrapper twice.  I tried for a couple of weeks to get the sender to respond to me with instructions. I knew I would be requesting a credit if it wasn't offered.  But, I left that out of the PMs.  In any event, no response whatsoever.  After waiting ample time, I contacted PBS and it was taken care of professionally.  The book went to its rightful owner and I was not out a thing.  It was another wonderful PBS experience.



Last Edited on: 8/10/09 11:40 PM ET - Total times edited: 1