At the beginning of March, a member made a mistake when sending out books and sent the wrong book to my niece. Because the book was sent to an alternate address, there was no way to mark the book received with a problem. Although the help center says that marking the book "received with a problem" is very important, PBS has made that option impossible in the case of an alternate address.
The other member and I negotiated a solution: my niece was to send the book she got to its intended recipient, and we were to get the book we originally wanted plus two books from her bookshelf for the trouble and expense. I marked the book received so that the request didn't expire and cause another to be ordered, and because marking it received was recommended by a Guide as well as that is my understanding of what is recommended in the Help Center for this situation. My niece sent the book about March 18. The member promised to send the two extra books by March 14.
We have yet to receive any of the promised books and she has quit responding to PMs, although her bookshelf is not on vacation hold.
Any suggestions on what to do?
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