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Topic: Wrong book, right response?

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Subject: Wrong book, right response?
Date Posted: 8/23/2014 6:39 AM ET
Member Since: 1/25/2010
Posts: 3,005
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I ordered a book for a friend (alternate address) and the sender accidentally switch mailing labels (friend got someone else's book and that person got my friend's book). My sender has offered to give me 2 credits to make up for the postage to send the book to it's rightful home (so far so good) once the person says it arrives. I'll need to give my friend the money to mail the book up front and I understand their concern, but I don't think that I should be out postage fixing their mistake if the other person just never notes it's been received. Would I be totally out of line to ask for at least 1 of the credits in advance?

It doesn't really factor in, but it's especially upsetting since this was a present and now my friend has to work for it.

Date Posted: 8/23/2014 7:41 AM ET
Member Since: 2/26/2006
Posts: 34,964
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Go to the Help Center and search for "I sent the wrong book to another member" and read through it.  But no, the credits should come to you first before you mail the book to the correct member.   The sender made the mistake and it's up to them to send you the credits to correct the mistake.

Date Posted: 8/23/2014 7:51 AM ET
Member Since: 7/23/2006
Posts: 15,930
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Are either books wish listed?  If not, I think I would just ask for the one credit back and reorder another copy. The other recipient can do the same. That way, at worst, your friend just has an extra book. 

 

If either book is wish listed though, definitely get the credit first before mailing back. And don't mark anything received until the correct book is in hand. 

Date Posted: 8/23/2014 5:52 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Any credit(s) for the postage should be given to you before the book needs to be mailed on. I am a little confused why a sender would send 2 credits to fix this mistake, they'd be better off telling you each to keep the wrong book and re-request the books you didn't get and just lose the 1 credit per book instead. 

Date Posted: 8/23/2014 7:41 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Unless it's a particularly heavy book, one credit would be the going rate to cover postage.  Do check out the help doc Hunter mentioned above.

Date Posted: 8/24/2014 1:11 AM ET
Member Since: 1/30/2010
Posts: 8,396
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1 credit really doesn't cover postage though, since you can buy credits for $2 and it's $2.69 to mail a book.  Plus you have to go to the post office and mail it.  I think the sender is just trying to truly make it right.  But yes, it would be cheaper for her to have you both order another copy here if both books are available for ordering.



Last Edited on: 8/24/14 1:14 AM ET - Total times edited: 1
Date Posted: 8/24/2014 3:24 AM ET
Member Since: 1/25/2010
Posts: 3,005
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I'm not sure about the other book, but the one I was requesting is currently at 0 in-system / 0 WL (it was on my WL when it got posted). Thanks for the advice ^.^