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Topic: Got wrong book, sender is frustrating - What would you do?

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Subject: Got wrong book, sender is frustrating - What would you do?
Date Posted: 7/21/2009 2:22 PM ET
Member Since: 9/26/2007
Posts: 85
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I'm so frustrated. Any advice would be greatly appreciate as I have no idea what to do. What would you do?

I requested book #1 from a sender, and requested it from 2 states away on July 1st. Sender printed the wrapper and the first, marked it sent, and didn't actually send it until July 14th. I get it on the 16th, and low and behold, IT'S THE WRONG BOOK (book #2). So I file "problem transaction" with  PBS, and it suggests PMing the sender, so I do so. Their response:

"Wow, I'm so sorry. Lucky for you I just got book #1 back, so send me book #2 and your address and I can send you book #1 back."

WHAT?! Lucky for me?!! So, the sender listed a book on their shelf they didn't have? Or they sent the wrong book to two people? Now the sender has got the nerve to go against PBS rules, and have me send something back. I'm livid. Sender has zero feedback, no books sent, or recieved so big red flags are going up.

 

What would you do? Send the wrong book back, or demand a credit first or something else?

Thanks.

 

Date Posted: 7/21/2009 2:26 PM ET
Member Since: 2/24/2009
Posts: 1,564
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If it was me, I would probably request my credit back for the wrong book and then order the one you want from someone else.  If they want you to send book #2 back, they need to buddy you a 2nd credit to cover postage cost as well.

Date Posted: 7/21/2009 2:28 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I agree with Paula.

Date Posted: 7/21/2009 2:44 PM ET
Member Since: 9/26/2007
Posts: 85
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Thank you. I just sent the sender a copy of PBS rules and what he/she can do and they can decide what option they want to take. Thanks again!

Date Posted: 7/21/2009 2:46 PM ET
Member Since: 1/8/2007
Posts: 8,139
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What I would do:

Request your credit back from the sender. Offer to mail the original book back to her if she sends you an additional credit (2 credits total). Give her a deadline to respond, informing her that if she does not at the very least refund you one credit, you will mark the problem not resolved. If she refuses to send you credits, mark the problem not resolved on the date of your deadline, and post #2 to your bookshelf so that you can get a credit for the book by mailing. (I'm assuming it's postable.) Order book #1 from someone else.

Date Posted: 7/21/2009 2:47 PM ET
Member Since: 12/21/2007
Posts: 1,642
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I think that if you don't receive the right book in a transaction (as in a wrong title), you should not mark the book received at all until you receive the correct book. If you receive a book with a different binding/ISBN but the same title, then it can be marked wrong book received.

 

My guess is that they mixed up 2 book orders--I've been on the receiving end of this. What I've had happen is that the sender buddies a credit for me to send the book to the right person. When I receive the correct book I mark it received. I don't think it would be necessary in that case for me to get 2 credits--because I'm actually getting the right book.

I'm not sticking up for the person however they may have their privacy controls set so that books received and sent is not visible. I don't know what you mean about feedback since unless you're doing box of books there really isn't anywhere to leave feedback.

Date Posted: 7/21/2009 3:05 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Now the sender has got the nerve to go against PBS rules, and have me send something back. - Its not against PBS rules to ask for an incorrect item to be sent back, she just needs to offer to reimburse postage to do it.

In the future, if you receive a completely wrong (not just wrong binding) book you should not mark it received.  You should wait until you receive the correct book or let it go lost in the system. PM the sender and let them know so that they can attempt to correct their mistake.

I would politely let her know that she needs to send the correct book or give the credit back regardless of what happens with book #2. Then I would ask if #2 needs to go to another member and offer to forward it on to them if she would compensate for the postage (I actually will usually send it on to the correct person without getting postage unless the sender is snotty about their own mistake since I know there is another member out there waiting hopefully for their book).

Mistakes happen. She's not the first or 10th or probably even the 100th member to mix up books they were sending. Cut her some slack and hopefully she will own up to her mistake and fix it.

Date Posted: 7/21/2009 3:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't have marked it received in teh first place. To me the wrong book option means the wrong binding or ISBN.  3 times now I have gotten the completely wrong book.  I didn't mark it received-how could I when I haven't received it?  I PM'd the senders. Fortunately they were all helpful and it was straightened out.