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Topic: Wrong Book Type Rec'd

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Subject: Wrong Book Type Rec'd
Date Posted: 6/28/2008 7:41 PM ET
Member Since: 1/26/2006
Posts: 4,368
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Someone sent me a book on my wishlist, but it is hardcover and my wishlisted item was for paperback.  I tried to search for this and if I read it correctly, I enter it as a RWP?  Do I get the credit back?  I was 76th in line and there is over 130 in line now. 

Thanks for your help!

Date Posted: 6/28/2008 8:30 PM ET
Member Since: 7/7/2007
Posts: 4,815
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You need to mark it RWP, "Wrong Book", since the wrong binding makes it the wrong book.  When you mark it RWP, you'll be given a place to initiate a PM to the sender, and you should explicitly request your credit be returned, stating the problem.  Your credit is not automatically returned; the sender must return it to you and you must ask them to do so.

Since the book is paperback with an apparent hardcover ISBN, check carefully to be sure it is not an ARC -- if so, it isn't postable.

If they do not reply after a week or do not return your credit, you can give follow up feedback in your Transaction Record and mark it "Not Resolved", which gives them a double black mark on their account.  If they send a rude or abusive reply, use the "Contact Us" link at the bottom of any PBS page to report them, as this is not permitted.

With regard to the wish list, use the "Contact Us" link at the bottom of the page to explain the situation and ask them to put you back to your previous spot on the Wish List for a hardcover copy.



Last Edited on: 6/28/08 8:31 PM ET - Total times edited: 1
Date Posted: 6/29/2008 6:41 AM ET
Member Since: 7/31/2007
Posts: 2,693
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All of what Elizabeth said is accurate but, make your best effort to keep the response to the sender extremely polite, ticking them off will not get you anywhere in getting your credit back IF you want it back.  I would definitely mark it RWP as it is Hardcover and you requested Paperback but, for me personally if the book was not damaged, if it was one I could read and the post and I didn't have a problem reading a hardcover I wouldn't necessarily request another copy, but that is just me.

Date Posted: 6/29/2008 1:31 PM ET
Member Since: 7/25/2007
Posts: 9
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In a recent experience, I got a RWP from a requestor because I had sent a HB instead of a PB but with no suggestion of a resolution. I don't know how I misposted my book (there must have been seven different editions posted and it may have been one of the first I put into the system, I don't know), but I apologized and immediately replied asking how the requestor would like it to be resolved. Would they prefer to keep the book and also have a credit returned? I have a ton of credits and use PBS more to send away books rather than get more books. I also asked for the requestor to let me know what the ISBN is on the book so I can see where I made the mistake. I have sent three polite PMs and have never received a response. I keep worrying about this situation. I've sent about 70 books and have never made a mistake in posting, and I feel bad and want to resolve it. And yet, the requestor doesn't reply.

What would you do in my situation?

Thanks! ~Meg

Date Posted: 6/29/2008 2:24 PM ET
Member Since: 7/31/2007
Posts: 2,693
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Margaret, if they didn't request their credit back I wouldn't worry about it...they may have simply marked it RWAP which is what they were suppose to do and then read the book and reposted it. 

I wouldn't keep PMing them as that could get annoying....even though not responding to PMs is a No No around here but, me personally I'd just let it go. 

Oh, and as far as posting the book wrong...make sure that you are posting by ISBN and not trying to match the book up by Title with one of the many versions posted.

Last Edited on: 6/29/08 2:25 PM ET - Total times edited: 1
Date Posted: 6/29/2008 2:26 PM ET
Member Since: 7/25/2007
Posts: 9
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OK, I'll let it go. Glad to know.

Subject: Hardback versus paperback
Date Posted: 6/30/2008 12:43 AM ET
Member Since: 11/18/2005
Posts: 5,428
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I have received a couple of books that I  wanted in paperback, but got a hardback.  I doesn't make alot of difference to me, as long as the  book is in good shape.  Both of the books were large print editions, which was ok, s as it turned out the ISBN matched.  I can always reorder these books and make sure they are the kind i want.  The  person is new and didn't realize I had ordered a PB, but he appreciated getting the PM I sent.  I gave him several other suggestions for future orders.  I didn't ask for my credits back...it was an honest mistake..........