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Topic: Wrong book

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Subject: Wrong book
Date Posted: 10/27/2008 4:32 PM ET
Member Since: 6/12/2008
Posts: 15,931
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I requested a large print book and received a regular print. I ordered it for my elderly aunt who has vision problems and can't read regular print. Should I ask for credit back? I never had a problem before and I hate to complain but I specifically ordered large print.  Also should I offer to send this one back?

Date Posted: 10/27/2008 4:44 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 10:42 AM ET - Total times edited: 1
Date Posted: 10/27/2008 5:02 PM ET
Member Since: 6/12/2008
Posts: 15,931
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It was listed as large print..it had two isbn's and the book I was sent was a totally different isbn.

Date Posted: 10/27/2008 5:04 PM ET
Member Since: 1/21/2007
Posts: 2,024
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It's your aunt. Call her and let her know about the mistake and what she did wrong. After that I'd forget about it.

 

Date Posted: 10/27/2008 5:17 PM ET
Member Since: 6/12/2008
Posts: 15,931
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I didn't order it FROM my aunt..I ordered it for her.

Date Posted: 10/27/2008 5:23 PM ET
Member Since: 8/10/2005
Posts: 4,599
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If the book sent did not match the ISBN of the book you ordered, mark it RWP (wrong book) and ask for the credit back. Drives me NUTS when people post books by author/title rather than ISBN!!!

Cheryl



Last Edited on: 10/27/08 5:23 PM ET - Total times edited: 1
Date Posted: 10/27/2008 5:26 PM ET
Member Since: 8/16/2007
Posts: 15,187
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Yeah, what Cheryl said.

Also - you do not have to offer to send the book back in order to get your credit back. It was their error, not only did they post by the wrong ISBN, the rules make it clear that a book labelled as Large Print needs to be a large print. If they want it back they should be giving you the credit plus postage.

Date Posted: 10/27/2008 5:49 PM ET
Member Since: 6/12/2008
Posts: 15,931
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Thanks everyone for the advice..now I have to get my nerve up to write the PM

Date Posted: 10/28/2008 11:01 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 10:42 AM ET - Total times edited: 1
Date Posted: 10/28/2008 11:42 AM ET
Member Since: 6/12/2008
Posts: 15,931
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Thanks Jeri..I actually found that myself and I did copy it filling in my info. I sent it yesterday and so far no response.  I didn't know what PBS says to them though so thats good to know.  I hate to complain and cause a problem for someone  but  the book is useless to my aunt if it's not large print and since there are 86 of the copy she sent  it's unlikely to be requested from my shelf any time soon.

From now on whenever I request a LP I will PM the person and ask if their copy is LP just to be sure.  Live and learn I guess!

Date Posted: 10/28/2008 11:54 AM ET
Member Since: 8/9/2007
Posts: 4,058
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What Jeri said sounds good.  And when you mark it RWAP, the inbox you send is going to come as the problem request dialogue, and will have all of the RWAP information for the sender attatched to it, which helps somewhat, IMO, as it looks more site "official" than just an inbox from a member saying there was a problem with a book they sent.  When you mark it RWAP, you can just type in the space provided for the request dialogue that their book was incorrectly listed under the wrong ISBN#, and you actually ordered the large print edition - which in this case, has it's own separate & unique ISBN#.  State that you would like to have a credit refund so that you can reorder the correct edition. 

 

*ETA:  Never mind.  It looks like you've done that already:P  Good luck with getting it resolved:)

 

 



Last Edited on: 10/28/08 11:55 AM ET - Total times edited: 1