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Topic: Got wrong book and.....

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Subject: Got wrong book and.....
Date Posted: 2/16/2011 6:23 PM ET
Member Since: 8/18/2010
Posts: 1,540
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I received someone else's book. 

Of course, I let the sender know, but I also let them know I would be mailing the book to the correct person (who has my book).  I had to rewrap and pay postage but wanted the book to get to it's rightful owner.  That person said they would mail mine to me, too.

However, I never received the book.  So I am out a credit, as well as $ postage.  I did ask the original sender who I was supposed to get my book from for postage $, but he didn't seem too interested and didn't answer me.

Anyway, I have no book, but of course it is showing received since I did receive a book he sent out.....but the wrong one.  And that book has alreadty been sent to the other person who got my book.

(Sheesh.  People amaze me.  If somebody offered to mail a book I mis-sent, I'd be knocking myself out to send them a credit for postage and wrapping, and just for being nice.)

Anyway, do I just RWAP the book and say what I said here, just shorter?  LOL

I really do want my credit back since it's obvious I"m not getting my book, or the postage $ I fronted the guy.

Date Posted: 2/16/2011 6:28 PM ET
Member Since: 1/2/2011
Posts: 212
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Have you marked it received already? When you get a book that is the totally wrong book, not just the wrong binding, etc. you should NOT mark it received at all. Once it times out and goes lost in the system you will get your credit back.

ETA: It was nice of you to send the book on for the original sender, but it sounds like they are not going to reimburse you for the extra shipping. That's a shame. If I had sent books to the wrong people, I'd go out of my way to make sure they were paid back and happy. After all, it was the sender's mistake.



Last Edited on: 2/16/11 6:37 PM ET - Total times edited: 1
Date Posted: 2/16/2011 6:37 PM ET
Member Since: 2/13/2007
Posts: 2,269
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I NEVER send on a book until the original sender has given me a credit for doing so...and NEVER mark the book received until you have gotten the book you requested. Either it will "go lost" and you will get your original credit back or you receive it and mark it received when you've gotten the book you originally requested.

Whenever a situation comes up that is new to you, it is always a good idea to consult the Help Center -- they cover how to deal with almost ever problem known to mankind and PBS. It is better to consult that before marking books received or sending credits because there is a proper procedure for everything.



Last Edited on: 2/16/11 6:40 PM ET - Total times edited: 1
Date Posted: 2/16/2011 6:46 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If you haven't marked it received then DONT!  Let it go lost and you will at least get your credit back.  It was nice of you to send tht book you got on but you didn't have to. It would have gone lost for that person too and they'd get their credit back and could order the book from someone else. 

 

Date Posted: 2/16/2011 6:49 PM ET
Member Since: 8/18/2010
Posts: 1,540
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>>If you haven't marked it received then DONT!  Let it go lost and you will at least get your credit back<<<

Mary, it is showing up as delivered of course, since they put DC on it.  And a book was delivered.......just not MY book.  :)

Date Posted: 2/16/2011 7:03 PM ET
Member Since: 7/28/2006
Posts: 4,980
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Even with DC saying it was delievered, the book still has to be marked received.  So if it isn't and it goes lost you should still get your credit back. 

Date Posted: 2/16/2011 7:25 PM ET
Member Since: 1/17/2009
Posts: 9,781
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Yes, the PBS rules cover this situation.

1. You do NOT mark the book received, since you did not receive the book you ordered yet.
2. When you contacted the original sender, you should have offered to mail the book to the correct person upon reciept of a credit from them to cover the postage. (The original sender may opt to not spend more money fix the mistake ... and in that case, since you would not have marked the wrong book received, you would just keep the wrong book and get your credit back when the right book gets marked lost in the mail by PBS.
3. The other receiver is probably  NOT going to send the right book to you because they didn't get a credit from the original sender to cover the postage.

At this point I don't know if there is much you can do to fix the situation. Next time, offer to mail the book to the right person upon receipt of  a credit to cover the postage ... and don't mark the book received if you get a totally wrong book.

You were being extra nice to mail the book out before you got reimbursed for the postage .... but unfortunately, it looks like the original sender is going to take advantage of you for it.



Last Edited on: 2/16/11 7:27 PM ET - Total times edited: 1
Date Posted: 2/16/2011 9:44 PM ET
Member Since: 4/28/2009
Posts: 9,629
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Just because "something" got delivered, doesn't mean you mark it rec'd!  (see other discussion here under PO vent/rant)  One person got an auto part by mistake when the book package got torn open en route!

Date Posted: 2/22/2011 4:11 AM ET
Member Since: 8/18/2010
Posts: 1,540
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Thanks for helping me, guys.  Times like this you really want to "out" these kinds of traders.

 

I never did get the book.  Of course, the guy who received my book was under no obligation to send it, having realized we were dealing with a deadbeat.

The system timed it out as lost so I at least got my credit back.  However, I'm back in line waiting for a book I already waited for for a long time, and now I'm a month behind getting it, as well as out $2.38.

A thank you would have gone a long way, but of course, I never got one of those, either.  LOL

What I want to know is:

1) does the orig sender still receive a credit for my "lost" book? He put DC on it, but of course, that DC may or may not have been PBS DC.

2) does the orig sender also receive a credit for the book I sent to his swap partner? (I guess so since I mailed it out)

3) would it be wrong if I sent a PM (polite) but letting this guy know that he really hasn't done the honorable thing?

Not even a thank you.  grrrrrr  And he still gets his 2 credits?  Grrrrrr.



Last Edited on: 2/22/11 4:39 AM ET - Total times edited: 3
Date Posted: 2/22/2011 4:36 AM ET
Member Since: 8/18/2010
Posts: 1,540
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Oh, one more question:  I just looked to see where i am in line for this WLed book. I'm 3rd!!!!

How does that work?  I thought I'd go to the head of the list since I WLed the book and was 1st a month ago (and then didn't get the book, obviously)d

thanks. :)

Date Posted: 2/22/2011 7:13 AM ET
Member Since: 1/17/2009
Posts: 9,781
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The Wish List line works by date wished. So, probably there were some people ahead of you who either took their accounts off hold, or RWAP'd a book they received and thus were put back into the line same as you. Also, you might not have been #1 when the book was offered to you, either (if the people ahead of you had RCs that were declined, for example, they would have stayed in the line when you were offered the book).

Yes, if the other member used DC, then he got his 2 credits for mailing the books out. It is an unfortunate error on his part ... but I am sure he did not do it on purpose. It is just one of those things that happens. Most people would spend the extra 2 credits to fix it ... but honestly, it is not required. If both you and the other receiver had just let the book requests go lost in the mail, you would both have gotton your credits back without being out any $.

Date Posted: 2/22/2011 5:55 PM ET
Member Since: 8/18/2010
Posts: 1,540
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Sara P, thank you for the explanation.

I am forever amazed at the robust features that PBS has, the way it really does work so well, and of course, for members of the PBS community that are so helpful and kind.

Basically, I was a little bummed out 'cause I felt let down by these swappers, but truthfully, what I received in return in the way of kind help from all of you MORE than made up for it.

Life is like that sometimes.

So, thank you for making my day brighter!~