If you are having trouble printing your wrapper:

First things first:

• Check the ink levels in your printer.
  • Some printers will not print if the ink is low.
• Check the cable from printer to computer, and tighten it if necessary.
• Make sure that your printer is able to print other documents.
  • Print another document that is on your computer's hard drive, to test the computer-printer connection.
• You need Adobe Acrobat Reader to handle the downloaded .pdf file
  • this is a FREE application, available for download here.
  • If you do not want to download anything, just use the 'backup wrapper' link on the Wrapper Settings page - this will show the address in a printable webpage and skip the download completely.
• If you have Adobe Acrobat Reader already:
  • make sure that it is not corrupted, and that you have the latest version.
• If you are using Internet Explorer, you should consider downloading Firefox.
  • Firefox is a much more stable and secure browser than IE.
  • You can get FireFox, a FREE browser, here.
  • Firefox is the preferred browser for the PBS Team and it offers the best experience navigating the PBS site.

Then:

• Make sure your popup blocker is disabled for the PBS site (there are no popup ads at PBS, so this is safe).
  • you can do this in your browser settings
• If you continue to have trouble, click the Backup Wrapper Link on the Wrapper Settings page. The "backup wrapper link" = the "click here" button to show the address in a printable webpage.
  • This will open a printable webpage with the address information on it.
• Check the "estimated weight"  on the Wrapper Settings page. 
  • If the estimated weight is crazy (like 20 pounds!), contact us to let us know the ISBN and title of the book(s) in the shipment and we will correct the database.
  • Our database is compiled elsewhere and does have some erroneous/missing information for book weights.  If the database estimate of the weight is too high, the wrapper won't print.  This needs to be corrected manually, by us.
• If you are running Firefox with an extension called "NoScript" read this: NoScript and PaperBackSwap
• If you keep seeing a message telling you that the page is not loading completely, read this: Configure your browser/system to work with PaperBackSwap

Full instructions for printing the PBS Wrapper are here.

Related Links:

How to Print the PBS Wrapper
Can I hand-write the address to send a book?
Printing Troubleshooting Tips
old dc and old postale rates 1/22/2018
NoScript and PaperBackSwap