Help Center - I received a book that was 'lost in the mail'

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When a 'lost' book arrives, you must mark it received from your Transaction Archive.

To do so:

  • Go to your Transaction Archive:

    • From My Account: click the link "Transaction Archive" in the yellow bar at the top of the page
    • From anywhere on the site: place your cursor over My Account in the toolbar at the top of any page on the site and choose Transaction Archive from the menu that drops down
  • Sort the Transaction Archive by "Requested by me" - "lost in mail" - "Title" - "Descending"
  • Locate the Lost transaction for this book in the list.
    • If there is more than one Lost transaction for this title, check the sender's name on the right of the transaction against the name of the sender in the return address on the package you received.
    • Click on the transaction.
    • The next pages are the regular Book Received pages:
      Click on the next page
      Provide more information about the swap on the next page
      • you will also have the option to send a message to the sender of the book
      • you will also have the option to provide comments on the swap that only we will see
      • Click on the final (Survey) page
  • Both your account and the sender's will be updated (and the book will be removed from your Wish List if it was put there when it was declared "lost") when you have done this.

Lost books must be marked received when/if they arrive, to keep your account in good standing.

If the book has a very late postmark on it and you have re-requested it and you will end up with (or have already ended up with) 2 copies, see My requested book arrived with a late postmark! for information.

 

 


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My requested book arrived with a late postmark!
I got two requests for the same book!
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