A friend recommended this book because I was transitioning careers into insurance sales. This book has completely changed my outlook on how to interact with people. I've been working in retail management for 4 years and considered myself as being successful at it, but after reading this book I realized that I was sabotaging myself in so many ways. Anyone who works in sales or service industries at any level should obviously read this book, but I suggest reading it regardless of what you do for a living. This book can help dealing with argumentative spouses, children, neighbors, bosses, anybody.
