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Book Review of QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life

QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life
thebeakeeper avatar reviewed on + 167 more book reviews


another jewelry lady suggested this book to a few of us for our business, so i picked it up and finally decided to read it. it took me less than an hour- a fast, easy read.

i have to admit that i was turned off by the second page. "on a cross coountry flight the flight attendant got on the intercom and said, 'Sorry everyone but the movie we promised you will not be shown today. Catering put the wrong one on board.'" He then goes on to use this as an example of people not taking responsibility and accountability. As a flight attendant, this does happen and i thought- well what else was she supposed to do????

i decided to continue on and though i learned a lot and think what he's trying to teach people is great (but i still think he shouldn't have used that example!)

some of my favorite things from the book are
every day ask yourself How Can I do My Job Better Today? What Can I Do to Improve the Situation? How Can I Support Others?

We're going through a merger and a lapse in contract at my job and a lot ,of the employees are anti management and its very much a we vs. them mentality. i admit that i have been sucked into this, and am going to try to change my attitude and position after reading this.
A few other key points:
Stop playing the victim.
Work with what you got.
How can you adapt to changes in the workplace?
Take Ownership
Make Better choices

A definite must read for everyone who has kids and has a job!