Marsha R. (HomeschoolMama) reviewed on 3/5/2006 + 68 more book reviews

Rated by Fortune Magazine as one of the best management books in 1991, this business classic and bestseller is recognized as the Bible of Customer Service. This book went right along with my Fundamentals of Management class in college - - I picked it up at a garage sale - - lots of good suggestions for the entrepeneur or career business manager.

Back to all reviews by this member
Back to Book Reviews
Back to Book Details