Not sure of the etiquette here. I received a copy of the book I requested from Sophie F, who PBS says did not mark it as mailed, and then before I got back online another copy of the book from Suellen Erwin, who did. I don't know what to do with the extra copy or who to give credit to. Help?

Steve Berman

sberman@ucla.edu

Hi Steve!

Here is the Help Center guidelines:

When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.

• When you mark the book received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 

• Sender #2's transaction is the only active transaction for the book on your account page.
• The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.

• You are not obligated to give a second credit for a canceled copy of a book when you submitted only one request
  • You are also not obligated to send the book back (although this is a nice thing to do if the sender is a new member).
  • You are obligated to mark the book received that is on your En Route to Me tab on My Account.

• If you do wish to give credit to Sender #1, you can mark that copy of the book received from the canceled transaction:
  • Go to  your Transaction Archive:
  • place your cursor over My Account in the toolbar at the top of the site
  • Click Transaction Archive in the menu that drops down
  • you can also click the link 'Transaction Archive" from the My Account page

• Scroll down to see the canceled transaction for this book.
  • Check the sender name and Details to be sure it is the correct transaction
  • There are sometimes several canceled transactions for one title
• Click on the transaction
• The usual Book Received screens will come up from there.

• Again,  you do not have to mark the canceled copy received.
  • If you like, you may Post the extra copy of the book into the system for others to request.

So basically, you should mark the one from the second person as received.  Then you do not have to mark the book from the first person as received since they never marked it as mailed.  It's entirely up to you.  Keep it mind that each copy you mark as received will cost you a credit.

You should remove the names from your post for privacy reasons.

The person who marked the book as mailed officially gets the credit. Once you mark it as received, that person will get the credit. They deserve it, they followed the rules.

You can go into your transaction archive and buddy a credit to the person who sent without marking mailed, if you wish to do so. This is NOT required though, and is purely at your discretion. If you do this you will be out two credits, but you will also have two books - you could re-post one immediately though. Some people post the *extra* book, and once it is ordered and they receive credit, THEN they will buddy a credit to whomever sent the book and didn't mark it mailed. So you do have some options, but they are definitely your choices.

HTH!

ditto. 

You shouldn't post their names on here.  The 2nd person who marked the book mailed on time is the one who gets the credit.The 1st person lost their credit when they neglected to mark the book mailed. This caused the book request to be passed on to someone else who followed PBS rules.