Search -
50 Powerful Ideas You Can Use to Keep Your Customers
50 Powerful Ideas You Can Use to Keep Your Customers Author:Paul R. Timm, Ph.D. The Bad News: The average business will lose up to 30% of its customers this year -- because of poor customer service! One angry customer can cause 55 others to stop doing business with you. The loss of just one customer can cost your business several hundreds of thousands of dollars over a decade. The Good News: 50 Powerful Ideas You Can ... more »Use to Keep Your Customers is the answer to anyone who wants to keep customers happy -- and coming back. It's a quick read. You can finish it in less time than it takes to deal with a customer complaint. And it's packed with practical, applicable suggestions that you can implement immediately, such as how to: turn angry customers into lifelong clients, avoid the expense of replacing customers, disarm the chronic complainer, train employees to be service champions.« less