Assertiveness Skills Assertiveness Skills - Ami How-To Author:Nelda Shelton, Sharon Burton Boost confidence levels, increase contributions, and solve conflicts! Put employees in the right position for approaching and responding effectively to everyday work situations. With Assertiveness Skills, individuals can adopt positive and empowering techniques for expressing their needs appropriately. A skill-filled tool, this book ... more » breaks down the components of assertive behavior and differentiates its role from aggressive and passive actions that are non-productive.« less