Assertiveness A Working Guide Author:Paddy O'Brien Concentrating on the practical aspects of developing personal assertiveness, this work aims to illustrate how individuals can develop a keener sense of personal responsibility and take a firmer line in decisions which affect them. The book covers preparation, basic assertive/aggressive behaviour, body language and voice, criticism and compliment... more »s, stress management and saying "no". It is illustrated throughout with cartoons.« less