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BIFF: Quick Responses to High Conflict People, Their Hostile Emails, Personal Attacks and Social Media Meltdowns
BIFF Quick Responses to High Conflict People Their Hostile Emails Personal Attacks and Social Media Meltdowns Author:Bill Eddy This book helps you respond to High-Conflict People-or anyone-who engages you with hostile emails, vicious rumors or just plain difficult behavior. Learn how to keep it Brief, Informative, Friendly & Firm. — It's Not About You! — Such personal attacks are not about you. Personal attacks are about the inability of the other person to manage their o... more »wn emotions and behavior, and their inability to solve problems. We call such people "high-conflict people" (HCPs), because they lack skills for dealing with conflict. Instead of sharing responsibility for solving problems, they increase conflict by making it intensely personal. They are the most difficult people, because they repeatedly focus on what I call a "target of blame" possibly you! They speak Blamespeak: Attack, defend, and attack again.
Brief, Informative, Friendly & Firm
Learn how to write better letters and better responses to high conflict emails, texts, and social media posts. Learn the B.I.F.F. method of very Brief, only Informative (zero snippy comments), Friendly and Firmly written communications that end the conversation or result in a solution.
In other words, armed with B.I.F.F. you'll be able to handle any personal, business, or public written communication with confidence and ease. You'll learn how to end the upset that comes with being on the receiving end of high conflict communications!
But it takes practice! You might find it hard to write B.I.F.F. responses at first - mostly because of what you need to leave out. But we'll show you how to restrain yourself to get the result you're looking for!
Our handy book will help you through the process. With practice, you'll get the hang of it, and communicate with power, confidence and zero drama!« less