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Topic: I just had a book returned

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Subject: I just had a book returned
Date Posted: 9/6/2007 6:26 PM ET
Member Since: 1/17/2006
Posts: 80
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wrong address.... I had to pay postage due.... How do I proceed?


Date Posted: 9/6/2007 7:53 PM ET
Member Since: 1/15/2007
Posts: 880
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From the help center... I typed in "returned book"


Please contact the requestor to let him/her know, and to confirm the proper address.  If the book has already been declared Lost in the Mail at PBS, you should not re-send it unless she/he confirms that she/he still wants it. 

  • You cannot re-send the book if it is damaged.  If it is damaged, contact us to cancel the transaction.

  • You are not obligated to re-send the book.   If the book was not damaged when it came back to you, and you do not want to re-send the book to the previous requestor, you can simply repost it. 

  • If you do not get a reply message from the requestor within 5 days of your PM, contact us.

The most common causes for packages to be returned to sender:

  • Incorrect Address. Caused by 
    • transcription errors if you hand-wrote the address
    • the requestor mistyping his/her address in his/her account
    • USPS error
  • Insufficient Postage Caused by 
    • Insufficient MediaMail postage on the package
    • Failure to write MediaMail on the package if the PBS Wrapper was not used.  (USPS will charge First Class rate if MediaMail is not specified).  The PBS Wrapper is marked MEDIA MAIL
    • Writing First Class on the package if the PBS Wrapper was not used.
    • USPS error.
  • Moved, no forwarding address Caused by
    • The requestor moving before the book arrived (Media Mail is not routinely forwarded, unlike First Class mail!)
    • USPS error.

If the requestor still wants the book, and you decide to re-send it, it may be declared Lost in the Mail before it arrives. 

  • The requestor can mark it received from the Lost transaction in her Transaction Archive, and you will get credit.
Date Posted: 9/6/2007 7:58 PM ET
Member Since: 1/17/2006
Posts: 80
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Thanks so much!! I really should remember to look there more often(red face)


Linda S. (thk) - ,
Date Posted: 9/6/2007 8:27 PM ET
Member Since: 10/4/2006
Posts: 317
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I had one returned mysteriously.   Had notes written on it that USPS had not been able to deliver, and that address was not adequate.  When I contacted the other member, he said he lives there, address was correct and complete, and he'd been getting other mail and other PBS books.  I took it back to my PO, and they sent it on its way with the same postage.  Eventually he got it ok.  So we never had any clue what had happened the first time.

Date Posted: 9/7/2007 4:33 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Tracey, did your book have the PBS printed wrapper or did you hand write, or copy the address?