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Topic: book sent to a person who is no longer a PBS member

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mari avatar
Subject: book sent to a person who is no longer a PBS member
Date Posted: 9/17/2007 4:01 PM ET
Member Since: 3/21/2007
Posts: 9
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In checking on a book I had mailed three weeks ago that hasn't yet been marked received, I saw that the person I had sent it to is no longer an account holder. Will I still receive my credit for the book?

 

drewsmom avatar
Date Posted: 9/17/2007 4:28 PM ET
Member Since: 5/29/2007
Posts: 13,347
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You should, when it officially goes lost.

Generic Profile avatar
Friend of PBS-Silver medal
Date Posted: 9/17/2007 4:29 PM ET
Member Since: 12/21/2006
Posts: 315
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You'll need to send feedback to R&R pointing this out; they'll refund you your credit, probably. But there is no automatic way to deal with it; it's case-by-case.

Spuddie avatar
Friend of PBS-Gold medalPBS Blog Contributor medal
Date Posted: 9/17/2007 5:48 PM ET
Member Since: 8/10/2005
Posts: 4,607
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Actually if you've sent a book to someone without an account anymore, when it goes lost, the system automatically marks it received so you do get your credit.

Cheryl

Generic Profile avatar
Standard Member medalFriend of PBS-Silver medalPrintable Postage medal
Date Posted: 10/7/2007 3:41 PM ET
Member Since: 4/6/2007
Posts: 1,508
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Last Edited on: 6/5/11 11:09 AM ET - Total times edited: 1
bookaddicted avatar
Standard Member medalPBS Blog Contributor medal
Date Posted: 10/7/2007 4:26 PM ET
Member Since: 11/10/2006
Posts: 3,258
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From the Help Center about closing an account:

 

How do I cancel or suspend my membership? A simple message to us with the request to close the account is all that is needed.
  • There is no minimum number of swaps necessary before an account can be closed.
  • You can easily suspend your account temporarily by putting your bookshelf on hold.
    • This will not put club emails on hold
    • This will not affect ongoing (already active) transactions 
    • This will not affect Box-O-Books; Box-O-Books needs to be paused separately.

The reason a member cannot close his or her account automatically is because we have to check for outstanding requests. It would be unfair to other members to leave items incomplete. Once a member requests cancellation, we close the account and handle outstanding items.

 

 

 

royaltech avatar
Member of the Month medalBook Cover Image Approver medalBook Data Coordinator medalFriend of PBS-Gold medal
Date Posted: 10/7/2007 4:52 PM ET
Member Since: 11/14/2005
Posts: 6,421
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I finally found the spot in the HC that states that if the receiver does not log in, the book will be marked received by the system.

I will be away from my account for a prolonged time; how should I handle this?

  • If your account appears "inactive" to the PBS computer, a book that is en route to you will be marked received by the system on the 26th day after it is marked mailed (it will not be declared Lost).

I need to book mark this, since it is so darned hard to find, and I'm so addle brained I never remember!!!

Hope this eases your mind, Julie :)

Generic Profile avatar
Standard Member medalFriend of PBS-Silver medalPrintable Postage medal
Date Posted: 10/7/2007 5:22 PM ET
Member Since: 4/6/2007
Posts: 1,508
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Last Edited on: 6/5/11 11:10 AM ET - Total times edited: 1
Generic Profile avatar
Date Posted: 10/7/2007 5:58 PM ET
Member Since: 2/25/2007
Posts: 10
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I had the same thing happen to me (a book sent to someone who closed their account).  I sent a quick email through the feedback form and had my credit within a day or two.  Don't worry!

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