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Topic: book sent to a person who is no longer a PBS member

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Subject: book sent to a person who is no longer a PBS member
Date Posted: 9/17/2007 4:01 PM ET
Member Since: 3/21/2007
Posts: 9
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In checking on a book I had mailed three weeks ago that hasn't yet been marked received, I saw that the person I had sent it to is no longer an account holder. Will I still receive my credit for the book?


Date Posted: 9/17/2007 4:28 PM ET
Member Since: 5/29/2007
Posts: 13,347
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You should, when it officially goes lost.

Date Posted: 9/17/2007 4:29 PM ET
Member Since: 12/21/2006
Posts: 315
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You'll need to send feedback to R&R pointing this out; they'll refund you your credit, probably. But there is no automatic way to deal with it; it's case-by-case.

Date Posted: 9/17/2007 5:48 PM ET
Member Since: 8/10/2005
Posts: 4,607
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Actually if you've sent a book to someone without an account anymore, when it goes lost, the system automatically marks it received so you do get your credit.


Date Posted: 10/7/2007 3:41 PM ET
Member Since: 4/6/2007
Posts: 1,472
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Last Edited on: 6/5/11 11:09 AM ET - Total times edited: 1
Date Posted: 10/7/2007 4:26 PM ET
Member Since: 11/10/2006
Posts: 3,139
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From the Help Center about closing an account:


How do I cancel or suspend my membership? A simple message to us with the request to close the account is all that is needed.
  • There is no minimum number of swaps necessary before an account can be closed.
  • You can easily suspend your account temporarily by putting your bookshelf on hold.
    • This will not put club emails on hold
    • This will not affect ongoing (already active) transactions 
    • This will not affect Box-O-Books; Box-O-Books needs to be paused separately.

The reason a member cannot close his or her account automatically is because we have to check for outstanding requests. It would be unfair to other members to leave items incomplete. Once a member requests cancellation, we close the account and handle outstanding items.




Date Posted: 10/7/2007 4:52 PM ET
Member Since: 11/14/2005
Posts: 6,421
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I finally found the spot in the HC that states that if the receiver does not log in, the book will be marked received by the system.

I will be away from my account for a prolonged time; how should I handle this?

  • If your account appears "inactive" to the PBS computer, a book that is en route to you will be marked received by the system on the 26th day after it is marked mailed (it will not be declared Lost).

I need to book mark this, since it is so darned hard to find, and I'm so addle brained I never remember!!!

Hope this eases your mind, Julie :)

Date Posted: 10/7/2007 5:22 PM ET
Member Since: 4/6/2007
Posts: 1,472
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Last Edited on: 6/5/11 11:10 AM ET - Total times edited: 1
Date Posted: 10/7/2007 5:58 PM ET
Member Since: 2/25/2007
Posts: 10
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I had the same thing happen to me (a book sent to someone who closed their account).  I sent a quick email through the feedback form and had my credit within a day or two.  Don't worry!