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Topic: a cancelled order

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Subject: a cancelled order
Date Posted: 9/20/2007 3:20 PM ET
Member Since: 7/28/2007
Posts: 88
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I ordered a book deal and it was marked mailed and a credit was taken now i got a pm saying she could not find the books when i mark the book unrecieved the computer says it has not been in the mail long enough so wait hoe do i fix this?

Part two of this quetion  I went to send a message to this person and now she has no books posted when she had over hundred so does that mean she has no account with pbs?

Last Edited on: 9/21/07 3:53 PM ET - Total times edited: 1
hugbandit7 avatar
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Date Posted: 9/20/2007 3:32 PM ET
Member Since: 5/10/2007
Posts: 5,526
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wait, she marked it mailed before she mailed it????  that is oh so wrong.

 perhaps she can buddy you a credit back and then you mark it received?  this way you have your credit back and it clears it from the system.

Last Edited on: 9/20/07 3:34 PM ET - Total times edited: 1
Cathy avatar
Cathy A. (Cathy) - ,
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Date Posted: 9/20/2007 3:33 PM ET
Member Since: 12/27/2005
Posts: 4,240
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The sender needs to write to R&R. They are the only ones who can cancel a mailed book. DO NOT MARK IT RECEIVED OR YOU WILL LOSE YOUR CREDIT.

sassenach avatar
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Date Posted: 9/20/2007 4:42 PM ET
Member Since: 9/19/2006
Posts: 2,940
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Cathy, your credit is taken from you when you order.  It is passed on to the other person when the book is received.  Since she ordered, she already lost the credit.  A credit can be buddied and the book marked rec'd, or else the credit will be returned when the book goes lost.

Cathy avatar
Cathy A. (Cathy) - ,
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Date Posted: 9/21/2007 12:45 PM ET
Member Since: 12/27/2005
Posts: 4,240
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Melissa -- this is an inept sender who marked a book she doesn't have mailed. Krista has not lost her credit yet. It has been removed from her account and is being held in escrow by R&R.

If she marks the book received, then the credit will be given to the sender who has already demonstrated that she doesn't know what she is doing. It's probably not a good idea to say you received a book you didn't receive and then depend on this person to figure out how to buddy a credit back.

Yes she can wait until the book goes lost. But the sender can also ask R&R to cancel the transaction and then she will get her credit back now. This is really the best way to go.

WriterOne avatar
Date Posted: 9/21/2007 3:36 PM ET
Member Since: 5/18/2007
Posts: 13,223
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Geez, not only did she mark the books mailed before she mailed them but she marked them mailed BEFORE she even found and wrapped the books!!!!

Both you and her need to contact R&R. Don't assume she is going to do it or at least any too quickly.  She is most definitely in the wrong/violated some rules and may not be so keen to quickly e-mail to admit wrong doing. I'd do it myself giving R&R her contact information so they can follow up and they surely should since a rather major rule was violated.

In the mean time, it would be nice of her to buddy you a credit so you aren't out while you wait for the problem to be fixed but that isn't anything she has to do.

Good luck!

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