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Case Studies in Rooms Operations and Management
Case Studies in Rooms Operations and Management
Author: Jeremy Huyton, Sue Baker
Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primar...  more »
ISBN-13: 9781862504820
ISBN-10: 1862504822
Pages: 360
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Publisher: Hospitality Press
Book Type: Paperback
Members Wishing: 0
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