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Class Acts: Service and Inequality in Luxury Hotels
Class Acts Service and Inequality in Luxury Hotels
Author: Rachel Sherman
In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, ...  more »
ISBN-13: 9780520247819
ISBN-10: 0520247817
Publication Date: 1/17/2007
Pages: 373
Edition: 1
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Publisher: University of California Press
Book Type: Hardcover
Other Versions: Paperback
Members Wishing: 1
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