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Complete Guide to Preparing & Implementing Service Level Agreements
Complete Guide to Preparing Implementing Service Level Agreements
Author: Sheila Pantry
Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of s...  more »
ISBN-13: 9781856042390
ISBN-10: 1856042391
Pages: 133
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Publisher: Library Association Publishing (UK)
Book Type: Paperback
Members Wishing: 0
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