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Topic: Should I consider this a lost cause?

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Subject: Should I consider this a lost cause?
Date Posted: 4/17/2009 5:39 PM ET
Member Since: 1/20/2009
Posts: 2,680
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I recently received a wrong book, and reported it RWAP. I'm wondering if this conversation between us so far pretty much sounds like I should just give up on getting my credit back and just report it as unresolved and post the wrong book to get a credit that way (it has gotten a wish list since the time it was mailed to me). What does it sound like to you? Is there anything else I should mention to the person? Sender's name has been removed for privacy reasons:

Tiffany K. (tiffanyak) - Kenai, AK  →  Sender
4/8/2009 @ 8:38 PM ET


The member that you shipped your book 'Voyager (Outlander, Bk 3)' to has sent you this personal message.

Thank you for the book. Unfortunately, I had to mark it RWAP due to the fact that you sent me a book with a different ISBN than the one I requested. The ISBN I requested was the trade paperback edition, but you sent me the mass market paperback with a completely different ISBN, which I do not want. I'm trying to assemble a matching set of the series in trade paperback form, so I'll now need to re-request this book elsewhere. I would like my credit returned for this transaction please. May I politely suggest that you list by ISBN in the future, so that this problem can hopefully be avoided. Thank you.


Sender →  Tiffany K. (tiffanyak) - Kenai, AK
4/9/2009 @ 6:55 PM ET

I thought I did list it by ISBN.

Will you be returning the book to me?

Tiffany K. (tiffanyak) - Kenai, AK  →  Sender
4/9/2009 @ 7:20 PM ET

I will be following PBS rules on the matter. From the Help Center:

"You are not obligated to return the problem item at your expense, but if the sender gives you an extra credit or postage to do so, of course you may."

So, if you want to give me an extra credit, or pay the postage, then I will be willing to return the book. Either way, you are obligated to return my original credit, since I requested it. I await your decision on what you want to do.


Tiffany K. (tiffanyak) - Kenai, AK  →  Sender
4/16/2009 @ 11:09 PM ET

I have yet to hear back from you again regarding the situation with the book 'Voyager'. I would appreciate a response by Monday, or I will be forced to mark the transaction as unresolved. Thank you.

Sender →  Tiffany K. (tiffanyak) - Kenai, AK
4/17/2009 @ 1:26 PM ET

I entered the ISBN that was on the book I sent to you.

As I entered the book correctly, I do not believe that I am in error here.



Tiffany K. (tiffanyak) - Kenai, AK  →  Sender
  4/17/2009 @ 5:06 PM ET

The ISBN on the book you sent me (which is actually sitting right next to me) is 0-440-21756-3. I could even take a picture if you want. The ISBN of the book I requested is 0385335997, as you can see on the listing in the transaction archive. Therefore, you did not enter it correctly. You either didn't list it by ISBN, or you might have accidentally clicked on one of the alternate ISBN suggestions. Either way, the book you sent me is NOT the one I requested. So, quite frankly, you ARE in error here.



Last Edited on: 4/17/09 5:40 PM ET - Total times edited: 1
Date Posted: 4/17/2009 5:45 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would at this point mark it as unresolved if she doesn't respond to your last PM in a few days. 


Date Posted: 4/17/2009 6:21 PM ET
Member Since: 1/20/2009
Posts: 2,680
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Okay, thanks. That's what I thought, but I wanted advice from someone who has actually been in this position before. My previous two RWAPs were both resolved quickly, so I've never had one drag on like this or go unresolved.

Geri (geejay) -
Date Posted: 4/17/2009 6:30 PM ET
Member Since: 9/2/2008
Posts: 9,094
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I had one that was similar - it just went unresolved.  I received the wrong book and she insisted it was the right one.  

I'm with Mary on this one. 

Date Posted: 4/17/2009 7:12 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Some people just can't admit they made a mistake and let go of that credit.  Like they were protecting the Hope diamond from a cat burglar instead of giving up one lousy PBS credit - which is exactly what they need to do when they make a mistake.  Like the help docs say, that's the incentive not to make them. Personally, I'd let it go and mark it unresolved.  She clearly needs it worse than you do:P

Date Posted: 4/17/2009 7:16 PM ET
Member Since: 1/20/2009
Posts: 2,680
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Alright, I'll definitely just mark it as unresolved if I don't hear anything back by Monday night, as I said I would in the previous PM. I'm going out of town for the weekend, so that seems like a logical deadline to set.

BTW, I'm sorry about the formatting in the original post. I tried cleaning it up as best I could, but it still looks a bit funky.

Date Posted: 4/17/2009 8:03 PM ET
Member Since: 9/24/2007
Posts: 453
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Tiffany- if I may suggest, before you mark the RWAP, go double check your credit registry.  I've had someone in a similar exchange who was having trouble acknowledging fault.  They ended up not responding any more to my e-mails and never admitted fault, but when I checked the credit registry it turned out they had silently returned it!

Date Posted: 4/17/2009 9:21 PM ET
Member Since: 1/20/2009
Posts: 2,680
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Sara- I've been checking it every few days, and there's nothing so far. I'll be sure to check it once again before marking the RWAP unresolved on Monday, if it comes to that.

Date Posted: 4/17/2009 9:40 PM ET
Member Since: 4/30/2007
Posts: 2,728
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I have experience with this, with the same exact book/series, in fact.  I wanted to complete my collection of the Outlander series, and WLed the trade pbs.  Unfortunately, I received a number of mmpbs instead.  Here's the deal: people DO post by the ISBN, but what happens is that the screen comes up with alternate versions, people get confused, and click on a version that matches the cover of the book that they have.  They don't realize that it is a completely different version with a completely different ISBN.   So even though they type in the correct ISBN, when they click on that alternate version, that is what posts, not the book that they have.  Yes, if people were paying attention they woudl notice this, but they don't, and you end up with situations like yours and mine.  My saga lasted a few months, but I finally did get all the books I wanted, in the version I wanted.

I ended up putting on a RC.  I did not put the Outlander books on auto-request, so I was notified every time one was posted into the system.  Then I would go to my settings and activate the RC, which said this: "Thank you for checking my requester conditions!  My only condition is that the ISBN of your book matches the ISBN that I have requested, so please check to make sure that it matches."  I got a WHOLE LOT of rejections, all of which stated that their book was the MMPB, and I was very ok with that, as you can imagine.  Eventually, someone who actually HAD the trade version of the books I wanted posted them, and I did get them.  My collection is now complete,  though it was not an easy road getting here.

So, I would suggest a RC and a lot of patience, which is what it took me to get these books.  It's a big club though, and you will get them.  As for this particular transaction- if they wont' respond at this point, all you can do is mark it unresolved and move on.  It sucks, but sometimes you just can't avoid that.  Sorry that you have to deal with this- I know all too well what that is like.  I wish you the best of luck in getting the books you want.


Date Posted: 4/18/2009 3:58 PM ET
Member Since: 8/31/2008
Posts: 2,608
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I feel sorry for people who post the wrong book because they got confused by the PBS screen with alternate versions.  I wish PBS would do away with the alternate versions screens.  It is particularly confusing when a book on the alternate list matches the cover of the book you are posting. 

It would be better if PBS just had folks post by ISBN period.  I know that sometimes publishers reuse ISBNs for different versions of the book and for even completely different books sometimes.  Is this why PBS has that list of alternate versions?  I

Date Posted: 4/18/2009 5:11 PM ET
Member Since: 7/5/2007
Posts: 2,486
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IMO, Lost Cause.

They are not going to budge.  Even if you do send them a picture of the book they sent, I'd bet they'd just claim you took a photo of the MMPB at the bookstore.

Some people are just incapable of admitting they made a mistake.

Date Posted: 4/18/2009 6:04 PM ET
Member Since: 12/29/2008
Posts: 182
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I too have had the same experience with this series. I cannot read the mass market version because of the tiny print. So, I only wish listed the trade paperback and hardback. So far I have received 3 Mass mkt paperbacks with no response to emails and no returned credit. I have only succeeded in getting the first book after many months. And, each time I get the wrong book, I have removed the books from my wishlist, then had to go back to the end of the line.

Now I don't remove the books from my wishlist until I actually get the book, but no luck so far. And, I am far back on the wishlists for books 2-6.

Date Posted: 4/18/2009 7:28 PM ET
Member Since: 10/6/2005
Posts: 11,024
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After reading this thread, I am going to pick up as many trade and hardcover copies of the Outlander series as I can find at our FOL sale next month...looks like they would get me some credits very quickly and make some people happy as well.

Date Posted: 4/18/2009 8:18 PM ET
Member Since: 4/30/2007
Posts: 2,728
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Rebecca, if you are marking the books RWAP- Wrong Book, then you should be put back onto the WL in the #1 position.  The system does this automatically now for RWAP books.  If for some reason this does not happen, then you should send a PM to the PBS team, explain what happened, and request that you are put back on the WL in your original position.  You should definitely consider putting on a RC for these books- you may get a lot of rejections, but you will stay at the front of the line and will get the books faster that way.