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Consumerology: The Truth about Consumers and the Psychology of Shopping
Consumerology The Truth about Consumers and the Psychology of Shopping Author:Philip Graves Market research is a myth. PhilipGraves, one of the world's leading experts in consumer behavior, reveals whythe findings obtained from most market research are completely unreliable.Whether it is company executives seeking to define their corporate strategy orpoliticians wanting to understand the electorate, the idea that questionsanswered on a... more » questionnaire or discussed in a focus group can provide usefulinsights on which to base business decisions is the cause of product failures,political blunders and wasted billions. Consumer.ology exposes someof the most expensive examples of research-driven thinking clouding judgment,experience and evidence - from New Coke to General Motors, from Mattel to theMillennium Dome - and instances of success through ignoring market research,such as Baileys and Dr Who. It also shows organizations the tools they shouldbe using if they want to understand their customers. Using his unique AFECTapproach, a set of five criteria to evaluate the reliability of any consumerinsight, Graves asserts that it's time for a fresh approach that embraces thisnew understanding of human behavior. Along the way, he reveals why the currentpractice of market research is a false science, why we often don't buy what wesay we will, and how to understand consumers better than they do themselves.After reading Consumer.ology business leaders and politicians willnever look at market research in the same way again.« less