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Continual Service Improvement Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))
Continual Service Improvement Based on ITIL V3 A Management Guide - Best Practice Van Haren Publishing
Author: Jan Van Bon, Arjen de Jong, Axel Kolthof
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management...  more »
ISBN-13: 9789087531287
ISBN-10: 9087531281
Publication Date: 6/30/2008
Pages: 145
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Publisher: Van Haren Publishing
Book Type: Paperback
Members Wishing: 0
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