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The Control Theory Manager: Combining the Control Theory of William Glasser with the Wisdom of W. Edwards Deming to Explain Both What Quality is and What Lead-Managers Can Do to Achieve it
The Control Theory Manager Combining the Control Theory of William Glasser with the Wisdom of W Edwards Deming to Explain Both What Quality is and What Lead-Managers Can Do to Achieve it
Author: William Glasser
Many managers are well aware that they are losing market share to quality foreign competition, especially to Japanese companies. Western managers seem unable to put the ideas of Quality Management into practice. This is because common sense urges managers to "boss-manage" workers in an attempt to make them productive. While bossing will produce ...  more »
ISBN-13: 9781863737098
ISBN-10: 186373709X
Publication Date: 5/1/1994
Pages: 144
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Publisher: Allen & Unwin
Book Type: Paperback
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