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Topic: Did I do this correctly?

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DPCW avatar
Subject: Did I do this correctly?
Date Posted: 8/21/2007 5:45 PM ET
Member Since: 1/17/2006
Posts: 51
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I just received a book that the last 100 pages are wavy and water damaged.  While checking the book I also noticed that the ISBN numbers do not match the actual book I requested.  The book title is the same so I am sure they didn't mix to labels on the books.  The book was mailed in a bubble mailer with plastic lining so I am sure that it was damaged prior to mailing.  When marking it received I marked it as the wrong book was received.  Was this the correct thing to do?  Or should I have chosen received with damage?  I did put in the notes for PBS that it was the wrong book plus it was water damaged.

mahbaar avatar
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Date Posted: 8/21/2007 5:50 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Sounds like you did it right to me. You really could have done it either way, leaving the comment about the other problem in the text box. I doubt it matters, the book wasn't posted properly either way. Should have gone to the Book Bazaar.

hugbandit7 avatar
Book Cover Image Group medalBook Data Correction Group medal
Date Posted: 8/21/2007 5:51 PM ET
Member Since: 5/10/2007
Posts: 5,526
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sounds right, I haven't received any books that were a problem yet.  so as long as you marked it received with problem you should be fine

drewsmom avatar
Date Posted: 8/21/2007 6:35 PM ET
Member Since: 5/29/2007
Posts: 13,347
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Sounds like your choice was 6 of one, half a dozen of the other.  I'm sure you made the right call.

DPCW avatar
Date Posted: 8/21/2007 10:11 PM ET
Member Since: 1/17/2006
Posts: 51
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After I did it I was thinking that I should have marked it as damaged and then noted that it was the wrong ISBN number.  I guess to me the damaged part was very noticable and was done intentionally even though it is against the rules.  As for the wrong ISBN it might have been a more inocent error.  I have PM'd the sender and am waiting to get a response.

rachum05 avatar
Date Posted: 8/22/2007 3:58 AM ET
Member Since: 6/4/2007
Posts: 922
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I think they should have PM'ed you first about the book to see if you were still interested. Just yesterday I was getting ready to send out a bunch of shipments, and found out that two of the books I had posted were unpostable and I hadn't noticed (One was an ARC and the other was water damaged), so I PM'ed both people right away about it and they were both really understanding.

I guess what I'm trying very long-windedly to say is: PM's go a long way.

Spuddie avatar
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Date Posted: 8/22/2007 6:43 AM ET
Member Since: 8/10/2005
Posts: 4,607
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I disagree about the PM thing...any book that's not postable shouldn't be listed in the system, period. Since the person you are sending those books to, Rachel, cannot re-list them on PBS or get a credit for them, IMO it's wrong to send them to the person and have them "pay" a credit for them, and had it been me on the other end of the PM I would have said so. Damaged books or ARCs need to be freebies--I have several listed in the Book Bazaar under "damaged books" thread which I am giving away free with another order from my bookshelf. That is the way to handle damaged books and ARCs, NOT expecting a credit for them. It's the poster's responsibility to check over books and make sure they are postable at the time they list them on their bookshelf.

As to the ISBN thing, that cheeses me off, too. I had a book I was re-listing on PBS a couple days ago that I'd gotten here probably a year or so ago. I posted it from my TBR shelf and while doing so, noticed that the book had no ISBN, yet it was listed as having one. So whoever sent it to me must've just posted it by title/author rather than bothering to enter it into the system without an ISBN...so of course then I had to do that in order for it to be listed properly.

Anyway, Pattie, either way you marked it was correct--it was the wrong ISBN AND it was damaged...I would have made note of both in the comment section.


DPCW avatar
Date Posted: 8/23/2007 4:23 PM ET
Member Since: 1/17/2006
Posts: 51
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Well after not hearing anything for 2 days I PM'd my sender again.  He responded saying that he posted the book just as he received it and that he was able to read it just fine.  As for the wrong ISBN he said at least it is the correct title of the book.  His attitude was like what are you complaining about.  To me it is not the point if I can read the book the way it is and that the title is correct.  I reminded him the book was clearly against the PBS guidelines and he did  return my credit.  I am sure he is upset with me but why should I pay a credit for a bad book that doesn't even stand a chance at earning me a credit back?

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