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Cracking the Case of ISO 9001:2000 for Service
Cracking the Case of ISO 90012000 for Service
Author: Charles A. Cianfrani, John E. West, Jack West
In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 seem like less of a mystery. Banks, call centers, automobile towing shops and photo labs are just a few of the service business examples mentioned in this guide. Authors West and Cianfrani share...  more »
ISBN-13: 9780873895545
ISBN-10: 0873895541
Publication Date: 7/1/2002
Pages: 212
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Publisher: ASQ Quality Press
Book Type: Spiral-bound
Members Wishing: 0
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