We see that javascript is disabled or not supported by your browser - javascript is needed for important actions on the site. Read more

What's New - Home - Login

Member $avings: $82,026,988.99 | Books Available: 658,700 | Members Online: 184

Swap Used Books - Buy New Books at Great Prices!

How To Swap Books Sign Up Search submenu

PBS Market (New Books)

Gift Buying Guide

Book Browser Advanced Search Books Posted Today Member Book Reviews Award Winning Books NYT Best Sellers Amazon Best Sellers Most Traveled Copies Club Wish List

Discussion Forums Book Lists

Club Lists My Book Lists My Watched Lists Create a List

Donations

School Donation Program In Memory of... Military Donation Program Friends of PBS

Box-O-Books Maps The Eclectic Pen Fun Stuff

20 Questions Sudoku Bookmark Creator

Top 100

Requests Posts Swappers Referrers Reviewers

Pulse of PBS Spread The Word

Invite Friends Bookmarks Facebook Page Facebook App More Ways...

Photo Gallery Recipes Club Tag Cloud Member Testimonials

Help Center submenu

How To Swap Books Browse Help Docs Ask the Librarian PBS Member Icons Live Help

Kiosk

PBS Market (New Books) Go Shopping Buy Credits Buy PBS Money Upgrade Membership Gift Certificates Transfer Credits

Need Help?

Search - Creating Tomorrow's Leading Retail Bank

Creating Tomorrow's Leading Retail Bank
Author: The Economist Intelligence Unit

The changing dynamics of the financial services industry are breathtaking. Whether in New York, London, Frankfurt or Hong Kong, customers are demanding access to superior service around the clock, products configured "just for me and on my terms" with delivery through a range of channels both premise-based and electronic. Competitive pricin... more »g, of course, is a basic requirement of play. The Internet, meantime, is transforming the market for some bank products into a veritable auction. Creating tomorrow's leading retail bank helps you get a firm grasp on the strategic issues and best-practice solutions you need to equip your organisation with a relevant competitive model. Critical issues emerged during the research with 51 of the top retail bankers in North America, the UK, continental Europe and the Asia-Pacific region, and this report summarises the implications for today's largest banks. For example: The Internet-based market for financial services may at times resemble an auction, but that presents unique opportunities for banks that can discern the inevitable value gaps. In all, the Internet poses significant opportunities and risks to pioneers and major threats to laggards. Although many banks are positioned as "fast followers", this strategy will ultimately prove to be a mistake for some. A bank's role is to empower the individual customer to control his financial well-being. However, stiff competition for the most valuable bank customers is now coming from non-bank interlopers. In many cases, these firms were "born on the web" and can innovate quickly and compete vigorously on price. To fight back, the large retail bank needs strong, new operating capabilities to leverage the financial services value chain. Tomorrow's pace setters are starting to use what they learn about individuals -- not just segments or even micro-segments -- to determine the product configurations, promotional tactics, pricing, channel mix and service levels that make sense for specific individuals. Traditional organisational units that are product- or channel-oriented must be transformed into new marketing and service delivery platforms that are geared to the needs, behaviours and profit potential of specific customer types. Integrated customer information systems will have to provide the glue. Without such consolidation, multiple hand-offs and lack of co-ordination will continue to preclude effective and timely value delivery. Senior managers need more than a conceptual grasp of technology issues. High-stakes decisions about using information systems as a competitive weapon require deep and continuous engagement by the top management team. A sample of the banks interviewed for this report: Abbey National; ABN AMRO; Aussie Home Loan; Banco Santander; Bank of Tokyo-Mitsubishi; BankBoston; Banque Directe; Barclays; CIBC; Citigroup; Credit Suisse; Dao Heng Bank; Deutsche Bank; Development Bank of Singapore; Dresdner; First Union; Fleet Financial; Hongkong Bank; ING; Midland; National Australia Bank; NatWest; OCBC; Overseas Union Bank; Royal Bank of Canada; Socit Gnrale; St George; Sumitomo; Wells Fargo

ISBN-13: 9780862181123
ISBN-10: 0862181127
Rating:

0 stars, based on 0 rating

Publisher: Economist Intelligence Unit
Book Type: Paperback
Members Wishing: 0
Reviews: Amazon | Write a Review

Back to the Top ↑

Search - Creating Tomorrow's Leading Retail Bank

Loading...