Tell me more information about what happened.  Did they send the book you requested to someone else?  I don't know what this person means by "the system" took the credit. 

Oh, okay, they sent you the wrong version.  In that case, it seems like the person is not being honest, or is confused somehow.  If you mark the book as received, the person gets a credit.  I would ask them to verify that a credit was "taken" by providing you a copy of the email or other documentation.  If they refuse, I would email R& R and explain the situation.

As far as I know, the system never takes a credit from a sender. That is why there are endless threads here about how to politely ask someone for a credit back. Once you mark something received the person gets their credit, period. If they used DC, they likely got the credit before you got the book. I agree with Lisa--ask for documentation of the "system" taking their credit.

Actually R&R can give you a rundown of all the credits you have recieved. I thought at one point that I wasnt recieveing the credits people from a game were sending me but they cleared it right up for me.

I'dcheck your other options first, just to be sure. :)

I have had this happen to me, getting the wrong book.  I contacted the sender and arranged to return the book, and the sender returned the credit.

The part that I find annoying is sending a book and the person claiming it never got to them.  You lose the book and don't get a credit either.  So you are out the mailing cost and the book.  It would seem to me if the book was mis-delivered, the person that did get it would put it back in the mail, so either you would get the book back, or the intended recipient would get it.

You are at the mercy of the recipient actually claiming they got the book.

Ann

Laura:

I believe the other member may be telling the truth.

Right after I joined PBS, I got two books mixed up and they ended up in the wrong pre-addressed envelopes.  The first person to receive her book marked it as "wrong book received," and the system marked it as a cancelled transaction so that I DID NOT receive a credit for it.  Remember that credits here are not awarded to the sender until the receiving member acknowledges receipt.

You can find out if you marked it "wrong book received" by looking the in the transaction archive:

Transaction Archive - View Books Requested by Me - Wrong Book

Belenda, that may have been true back in 2005 when you joined, but it's not true any more. Now if somebody marks the book received, even if they select "wrong book", "sender damaged", etc. the sender definitely gets a credit.

Ann -- if your transactions were recent, you can see when the credits were awarded by looking at your Club Communications page. If the sender refunded a credit, you should see an email with a subject like "a buddy has given you some credit(s)".